December 2021, 2-nights between Christmas and New Years
This was another new Hilton hotel for us; our first stay at Canopy by Hilton. Although we had some miss-communication about our perks, overall, this was a fabulous stay.
Check-in, diamond and AmEx perks
Hilton says they are now allowing diamond members to see available upgrades three days prior to stays; however, my reservation did not show any upgraded rooms to choose from when I looked at the app to check-in the day before our arrival. I called the hotel to ask about checking in beforehand, as I did not want to lose any possible upgrade opportunities. After a brief hold, I was told we had been upgraded to a suite. The agent said our suite would be ready any time after 12:30 PM.
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| Umbrella from gift shop in Canopy by Hilton Grand Rapids. |
I made this reservation through American Express travel, in order to take advantage of a promo they were offering with a pre-paid rate booked through them. The promo included an on-property credit, which the front desk agent did not mention when we arrived at the hotel. Instead, she told us about all the great places to eat nearby. After I told her we had planned to eat in the hotel, since we had a food and beverage credit, she then briefly mentioned this. When I asked about my diamond breakfast perk, she said I would not receive that in addition to the AmEx credit. The on-property credit we received in the end was generous, so we did not really need the breakfast perk, also. During the stay, however, I was confused about what I was supposed to receive. Three different front desk agents told me three different credit amounts. When I checked out, the manager clearly explained the credit. He then gifted me a Canopy umbrella, since I still had funds left. Nice, I thought! He added that as a diamond member, I would have received a room upgrade, without having to book through AmEx, and also my breakfast credits. We are already thinking about visiting this hotel again on our next overnight stay downtown Grand Rapids.
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| View from desk in suite 832 Canopy by Hilton Downtown Grand Rapids. |
Suite 832
This is an wonderful top floor corner suite! The view is amazing. Unfortunately, we did not get a sunrise or sunset from our room, as the dreary weather did not cooperate.
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| View from living room toward bedroom in suite 832 Canopy by Hilton Downtown Grand Rapids. |
This suite has a large entry, two bathrooms, a kitchen area, living room, hallway, and bedroom. The main bathroom is huge.
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| Second bathroom from entry hall in suite 832 Canopy by Hilton Downtown Grand Rapids. |
There is a connecting room door to suite 830 in the entry hall across from the second bathroom. This is on the wall to the left, just outside the photo above. I could hear guests in that room through the door, when we were in the entry or second bathroom; however, this was not bothersome, as we could not hear anything when in the living room or bedroom.
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| Kitchen area in suite 832 Canopy by Hilton Downtown Grand Rapids. |
I thought the kitchen area was perfect! It included a Nespresso machine with supplies, stainless steel ice bucket, glasses, ceramic coffee mugs, fresh water decanter, sink, and fridge drawer. There were hooks to hang our coats on the wall across from the kitchen counter.
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Nespresso machine and glass water bottle in suite 832 Canopy by Hilton Downtown Grand Rapids. Ceramic mugs and glasses were in the cupboards above the counter. |