Grand Rapids, Michigan: Amway Grand Plaza Hilton Curio Collection

January 2021, Friday, one night, King guestroom #929

Grand Rapids sunset from our son's house, since we missed it
downtown. This was our stay after the Amway!

Reservations, arrival, diamond perks

This was our first time staying at this property, and I had a difficult time choosing a room type when I made the reservation. I ended up just going with a king guestroom, as I was unsure what the actual differences were between the several different king guestroom descriptions. I received a welcome email from the front desk a few days before our stay listing COVID-19 guidelines and limited amenities. At that time, I learned the tower wing, which is where the fitness center and pool area are located, was closed for remodeling. We were somewhat disappointed, as I had not noticed that when making the reservation. I replied to the email, asking a few questions, and requesting late checkout. I received an immediate reply, which answered my questions, accommodated the late checkout request, and assured me we would be assigned a nice remodeled guestroom.

The morning of our stay, I received a text via the app telling me to check in. The guestroom being assigned to me was 929, which looked like a small corner room on the app, so I replied to the agent via chat before checking in. I inquired about the guestroom and an upgrade. The agent assured me that guestroom 929 is a nice remodeled corner room with a sofa. She said there were not any upgrades available. I used my phone for the room key, so we did not stop at the front desk when we arrived. Shortly after we arrived in the guestroom, I requested a bathrobe. An agent immediately delivered the robe, along with my diamond perks: breakfast coupons and bottled water.

Entrance door in main hall above.

Private hallway below.

King guestroom 929

This guestroom is in the Pantlind section of the hotel on the 9th floor in the northeast corner of the building. The hotel has 29 floors, although I think this section has only 12 to 15 floors (I do not recall exactly how many floors were above ours in the elevator). We had a view of the downtown buildings across the streets. We could not see Rosa Parks Circle from the guestroom; the lighted [Valentine's Day] heart dome on top of the building across from Rosa Parks Circle was barely visible from one of our windows.