September 2018, Weekend, 1-night, 2 days
You can find more posts about the Grand Rapids area by clicking on labels at the bottom of this post. I am sharing a few brief details about new experiences here.
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| View from guestroom at JW Marriott Grand Rapids |
JW Marriott, 2-Queen bed guestroom #1318, Gold status
This is the first time we have stayed in a room with two queen beds, and it is also the first time I did not receive an automatic upgrade to the concierge floor at this hotel. I did receive an upgrade to a river view guestroom. I am not sure if three adults in the room had something to do with the concierge upgrade. After I inquired, the front desk agent said there were not any concierge floor rooms available with two queen beds; however, she would code our keys for access to the lounge. We were not in the hotel that evening, so we missed the concierge social hour. It was nice to have access in the morning for speciality coffee and continental breakfast. The only difference I could see between a king and queen guestroom is that the queen guestroom contained a chair and footstool instead of a chaise lounger. Both beds were super comfy, as usual!
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| 2-queen bed guestroom at JW Marriott in Grand Rapids |
My Marriott app has not been working properly since the Marriott-Starwood merger. Following is what happened this stay: After I checked in on the app, it was still saying I needed to check-in. Additionally, the guest information showing was incorrect after I checked in; it said 1 guest on the app, and 6 guests in my website confirmation. My reservation had been made for 3 guests, and the hotel confirmed it was correct on their end. When I arrived, I was told that it showed I had checked in. I did not receive a notification that my room was ready via the app, and I never received a bill after checkout. Usually, I receive a bill via email after checking out on the app. I had the same check-in and similar checkout app experience with a recent Marriott Courtyard stay.
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| Hog Heaven pizza at Mitten Brewing Company |












