October 2024, one night, weekday
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| Guestroom diagram in CityFlats hotel Grand Rapids, Michigan |
Reservation process
This is the first time I have used Expedia, and based on this experience, I will never book through them again. The only reason I booked this way, is because I had a $100 credit from AARP. I saved a little money in the end; however, the process was not worth it. The biggest headache occurred when the $100 credit did not process correctly. First I spoke with AARP, who could not help, and then it took me an hour on the telephone with Expedia to get this corrected! The first person I spoke with was going to have the hotel cancel the reservation and have me re-book (I was on hold while he attempted this). Lucky for me, hotel staff did not answer, because the same thing probably would have happened during re-booking. After a supervisor got on the telephone, this person was also unable to correct the error. The supervisor eventually ended up crediting me back the $100. Whew! Another reason not to book through a third party, is that if you have a membership, the hotel will not credit any earned points for the stay.
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View from guestroom 502 in CityFlats hotel Grand Rapids, Michigan
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Arrival and guestroom 502
Our room was ready when we arrived, and the check-in process was quick. The guestroom was very small, and the view was lousy.
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Guestroom 502 in CityFlats hotel Grand Rapids, Michigan
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