Grand Rapids, Michigan: City Flats Hotel with Expedia through AARP

October 2024, one night, weekday

Guestroom diagram in CityFlats hotel Grand Rapids, Michigan

Reservation process

This is the first time I have used Expedia, and based on this experience, I will never book through them again. The only reason I booked this way, is because I had a $100 credit from AARP. I saved a little money in the end; however, the process was not worth it. The biggest headache occurred when the $100 credit did not process correctly. First I spoke with AARP, who could not help, and then it took me an hour on the telephone with Expedia to get this corrected! The first person I spoke with was going to have the hotel cancel the reservation and have me re-book (I was on hold while he attempted this). Lucky for me, hotel staff did not answer, because the same thing probably would have happened during re-booking. After a supervisor got on the telephone, this person was also unable to correct the error. The supervisor eventually ended up crediting me back the $100. Whew! Another reason not to book through a third party, is that if you have a membership, the hotel will not credit any earned points for the stay.

View from guestroom 502 in CityFlats hotel Grand Rapids, Michigan

Arrival and guestroom 502

Our room was ready when we arrived, and the check-in process was quick. The guestroom was very small, and the view was lousy.

Guestroom 502 in CityFlats hotel Grand Rapids, Michigan

Holland, Michigan: CityFlatsHotel Holland, Tapestry Collection by Hilton

October 2021, weekend, 1-night, king guestroom 422

Room diagram in CityFlatsHotel Holland, Tapestry Collection by Hilton

Check-in and diamond perks

When I tried to check-in on the app, I did not see rooms available on the top floor, and there was no chat function available. We were not going to arrive until later in the evening, so I decided to call the hotel to ask about room assignment location. The agent said she could assign me a top floor corner room, although I did not receive a room upgrade (I did not ask about an upgrade, as this is supposed to be automatic). Looking at the guestroom diagram after we arrived, it looked liked guestroom 412 would have been an amazing upgrade! I have actually not received an upgrade in any of the four different Hilton properties I stayed in during October. I just received an email from Hilton this week titled: Iris, your room upgrades are about to get better! The body of the email says that starting on November 15th, room upgrades will be given 3 days before the stay, if a complimentary upgrade has been awarded. This makes me feel like upgrade opportunities will be looked at, whereas now, I do not feel like anyone is even checking for this opportunity. I received 2 bottles of water from the front desk when we arrived to complete check-in. We also received a $12 food and beverage credit per person to cover breakfast.

Guestroom 422 in CityFlatsHotel Holland, Tapestry Collection by Hilton

Guestroom 422

There are 5 floors in this hotel; however, the top floor is for events, so this guestroom is on the top floor. It was comfortable and quiet. The bed was comfortable, and the sheets were good quality.

Guestroom 422 in CityFlatsHotel Holland, Tapestry Collection by Hilton

Although this is a corner guestroom, it has only one window over the desk. The view faces town. I am not sure if the park or water is visible from the guestrooms on the north side of the building. There are train tracks next to the hotel on that side, which may be a distraction. We did not have any problems with train noise in our guestroom.

Guestroom 422 in CityFlatsHotel Holland, Tapestry Collection by Hilton