Merrillville, Indiana / Hilton Garden Inn

Status perks

I was initially downgraded at this hotel. I had reserved a suite because the rate was good, and I was staying three nights. I had written in my comments that if I could be upgraded to a Jacuzzi suite, that would be great. (My husband was coming to visit over the weekend, and he likes having a Jacuzzi). When I checked in, the agent told me I had been upgraded to a Jacuzzi room, and I said great. I asked him if this was also a one bedroom suite, like I had reserved, and he said yes. I received two bottles of water as well.

Room

When I got to my room, it looked like a regular size hotel room with a tub in the sleeping area--there was no living room. I looked at the room diagram on the back of the door, and saw that the room I was in was indeed a regular sized room, and that the suites were larger rooms. I returned to the front desk, and the agent told me that there are no Jacuzzi tubs in the suites; only in the hotel rooms. He said they are the same size rooms anyway. I told him I had reserved and paid for a suite, so I wanted a suite instead. After looking on the computer, he was able to give me a handicap suite, which was much larger than the first hotel room I had been in! When I looked at the hotel rooms more closely online after getting settled in my room, I saw that the hotel rents a standard room, Jacuzzi room, and suite--with pricing from low to high, in that order. So, the hotel was actually "upgrading" me to a lower priced room, which I had been told was the same size as a suite. I'm glad I was paying attention that day!

There was not an actual door separating the bedroom from the living area, although there was a short hall with the bathroom between the two rooms. I wish there had been a bedroom door because the guestroom doors in the hallway slammed loudly, if the guest did not slow the door down when entering or exiting a room. I thought the hallway noise was very distracting and annoying. There was a couch and soft chair in the living room as well as a desk and chair. I did not think the couch was comfortable, although the Sleep Number bed was great.

Food & Beverage

We had dinner in the restaurant one evening and did not end up paying for one of the meals because they were not cooked right. My medium steak was served tough and well done. I had already eaten my salad and did not feel confident that a second steak would be any better, so I just sent the steak back. My husband's burger was also overcooked; however, we decided to share it since we were hungry and didn't feel like going out that evening. The menu prices and options  on the menu in the guestroom did not match the menu in the dining room. Our server told us the room menus were supposed to have been replaced. The service was acceptable and nothing more.

Business center

The business center was a typical HGI center with "on demand" printing available and miscellaneous office supplies.

Fitness center

The fitness center contained several working cardio machines. There was a TV, although the remote was missing both times that I used the center.

Lafayette, Indiana -- Holiday Inn

Status perks

At check-in I was told that I was the "guest of the day." When I asked what that meant, I was told that I had been upgraded to a suite. I have been upgraded to a suite at other properties without the "guest of the day" title. I have also been guest of the day at properties where I did not receive an upgrade, but received extra perks, like breakfast and bonus points. 

Room

I received a room on the top floor at the end of the hall. The room I received was the only room in the wing. This was one of the largest hotel rooms I have ever stayed in. It was comfortable; however,  it was not the nicest room I have stayed in. There was a large closet by the double door entrance, and then a large living/dining room combination. The room contained a couch, soft chairs, coffee and end tables, a TV, a small table with four chairs, a microwave, small fridge, and sink. The bathroom was behind the closet by the entrance door, rather than off the bedroom. I liked the large walk in shower; however, I did not like that I needed to walk through the kitchen area to get to the bathroom during the night.

The bedroom was just as large as the living area room that I just described. In addition to the bed and end tables, it contained a soft chair, desk and chair, armoire, and TV. One reason I stated that this hotel room was not as nice as others I have been in is because it showed signs that it had been rented to large groups for parties or social events. There were many stains on the carpet and other minor damage in the room. I was happy with the room for the most part, although I did not like the fact that the double entrance door was not equipped with a door latch or chain. I rigged my own hillbilly/redneck door alarm before I went to bed that evening.

Food & Beverage

I ate lunch/early dinner in the dining room when I arrived, and I had a snack in the lounge that evening. I would not recommend dining at this hotel. Although I would not classify the food and service as awful, it left a lot to be desired. I waited for service in both areas, and none of the food was worth waiting for.

Overall

I was happy with the room upgrade, and the bed was comfortable. I'm not sure if I would stay at this hotel next time I'm in the area. I think I would look at the Staybridge Suites and the Hilton Garden Inn a little closer before making that decision. 

I had noticed blue, gold, and platinum colored bags behind the front desk when I went to the lounge in the evening, so when I dropped off my key the next morning, I asked if the bags were PCR member bags. They were! The agent asked if I had received one, and I said no. She gave me a bag, which contained a bottle of water and two snacks. I guess my "guest of the day" status did not remind the employee to give me a bag at check-in.

Fishers, Indiana/Uptown Indy -- Hotel Indigo

I stayed at this hotel for two nights in December 2010.

Status perks

I received a coupon for one free Starbucks beverage or a beverage in the bar, and one bottle of water. I did not receive a room upgrade, although I did receive a top floor corner room as requested.

Room

The room was a good size with wood floors, and it was comfortable. The large walk-in shower was similar to what I have experienced at other Hotel Indigos with a glass enclosure. I was glad I had received a room at the end of the hall because the door was not real soundproof--I could hear occasional hallway noise, although not so bad that it disrupted my work or sleep.

Food & Beverage

Free appetizers were served in the lounge both nights of my stay (I stayed on a Monday & Tuesday). I ordered salmon salad one evening, which was excellent. Breakfast in the morning was just as good. I was impressed with the food quality and service at this hotel. I was immediately greeted both times that I entered the lounge in the evening as well as in the morning. Every employee I encountered was attentive and made me feel like a valued guest. I had called to order breakfast to-go from my room, and then walked to the front desk with my free bottled water coupon in my hand, before going to the cafe to get my order. The front desk agent was busy with another guest, and the cafe employee saw the coupon in my hand. She immediately walked to the back room and got me a bottle of water. This was the type of service I received my entire stay.

Business center

The business center consisted of a couple of computers, printer, and miscellaneous office supplies in an area by the front desk. I was able to print a couple documents without any trouble.

Fitness center

The fitness center was a large room with a few cardio machines and weights. Cardio theater worked on one of the tread mills, and there was also a working TV in the room.

Overall

I was very happy at this hotel. I thought the attentiveness of all staff members was excellent. I arrived without my luggage (Delta's fault), and staff members helped make this inconvenience more tolerable. They offered me the use of a cell phone charger and other items that I needed. When my luggage did arrive the next morning, the front desk agent offered to bring it to my room before I even had a chance to say I would be right down. I felt that the service I received was genuine and attentive. I would definitely stay at this hotel again!

Delta air travel -- TPA to DTW to GRR

November 2010

Status perks

As a Gold Medallion flier, I had been upgraded to first class on the flight from TPA to DTW a few days prior to check-in.

Check-in

I observed one agent working with one group of guests at the First Class check-in counter when I entered the line to check my bag. They were checking 3 or 4 bags, so my wait time was a few minutes. I had plenty of time, so I was not concerned. Four passengers arrived after me before it was my turn, and the man who had arrived first after me must have been in a hurry, because he left before I got to the counter. The process to check my bag went smoothly, and the agent was able to accommodate my request for a different connecting flight from DTW to GRR.

Security

There is a Priority boarding line at TPA, so the process went very quickly. They have full body scanners, which I did not see anyone complaining about when I went through security.

In-flight

I was surprised we were served breakfast in First Class since the flight to DTW was only a little over 2 hours. On the 2 - 3 hour flights I took out west recently, we did not receive a meal. The flights out west were during lunch and dinner times, whereas the flight from TPA was during breakfast time. I don't know what Delta's criteria is--whether it is meal type, flight length, or a combination of the two. Or, if they have recently changed what is served. On this flight we received: cereal and milk, croissant, fresh fruit, and yogurt.

DTW Sky Club

I visited the Detroit Sky Club in B/C terminal this trip. Since the Delta/NWA merger, I had not had any success receiving assistance with tickets and such at the Sky Club, so I was impressed this trip. Before the merger, I had been able to receive seat assignments and/or upgraded seats in the [WorldClub] Sky Club. I had a confirmed seat from the TPA agent for my connection, although she had not been able to give me a seat assignment. When I entered the club, I asked the agent if I had a seat assignment yet, and she said no. She printed a receipt for herself and said she would keep an eye on it for me. Shortly before boarding time, I decided I better head to the gate since I needed a seat assignment. I paused at the Sky Club entrance, where the employee who had checked me in, was admitting another guest. She saw me, and handed me my boarding pass so I did not need to go to the gate until it was time to board.

Overall

I have encountered many frustrations during the airline merger, and was glad to see things running smoothly. Both my flights arrived on time (many of my recent flights before this one have not arrived on time), the employees I encountered were polite and helpful, and my bag was one of the first off when we arrived in GRR. I wish all my travel days went this smoothly!

Tampa, Florida / TPA airport hotel -- Crowne Plaza

Status perks and check-in

I received an upgrade to a Cabana Suite, a beverage coupon, and two bottles of water. The bottled water was delivered to my room at 5:00 p.m. I appreciated the water, although I wished it had been given to me when I arrived.

I arrived about ½ hour early of check-in time; however, I was 45 minuter later than when the hotel should have been expecting me, because the agent requested my name when I called for the shuttle from the airport. When the agent said my room was not ready, I asked if I was waiting for an executive room. She said that she had a Cabana suite set aside for me, so I sat down in the lobby with my laptop to wait. When it was after check-in time and my room was still not available, I asked if an executive room was available. A suite sounded great; however, I said that I would take an executive guestroom, if there was one available. My IHG profile has executive room listed in my preferences, and I wish the agent had confirmed my preferences or discussed the guestroom options. Instead, she had me wait for the Cabana suite, and I did not end up being happy with the guestroom because of the noise.

Shuttle service

I waited 35 - 40 minutes for the shuttle when I arrived at the airport. I called back once after my initial call during this time. When the driver arrived, he said that he had been dropping off guests at another location. There must have been a breakdown in communication, because the telephone operator (who I assume had been the front desk agent) had told me both times when I called, that it would be 10 minutes.

Cabana suite living room/kitchen area

Guestroom

The suite was like a mini apartment--with paper thin walls. It was huge! There as a corner sofa, chair, and desk and chair in the living room, as well as a mini fridge, microwave, and sink area.

The bathroom was nice with a tile floor and a huge walk in shower. The bedroom was in the back.

The noise from the pool area was extremely loud--even in the bedroom with the door shut. During my stay, I heard water running, doors shutting, people walking down the walkway, and more. I was not able to work or sleep because of all the activity in the courtyard and nearby rooms. The cabana rooms have exterior entrance doors from the pool area.

There were no outlets in the bedroom (except difficult to reach ones behind the bed). I wanted to plug my phone in to charge it and set the alarm overnight, which was not an easy task. The lack of outlets in the bedroom also made it difficult to work on my computer.  Since it was somewhat quieter in the bedroom, I ended up moving the bed mattress in order to reach the outlet to plug my computer in, and then work while sitting in bed.

The Internet connection speed was very fast--probably because there were not many people working at this hotel. There were not any outlets for use in the living room either except two on the desk lamp, which were somewhat damaged. I was able to get them to work by jiggling the cords; however, the outlets were loose and the plug kept falling out of the lamp.

Food & Beverage

After I asked, the bartender let me use my beverage coupon for a discount off a higher priced drink.  Another guest after me brought her coupon to the bar to ask if she could get a Corona with it. The bartender told her domestic beer only. The guest did not ask if she could pay the difference for an upgrade (like I had), and the bartender did not offer this option. The drink prices were so inflated, that the coupon amounted to about a $2 savings. I also ordered pot stickers, which had good flavor. They were crisper than what I am used to, but still very good. The bar service was terrible. The bartender did not smile, and she behaved like I was an inconvenience. My beverage was gone for several minutes and I had finished dining before I was able to get another. The bartender was at the end of the bar attending to no one, when I slid my empty glass to the edge of the bar, and I still waited a few more minutes before she acknowledged me. I do not know why I still tip when the service is this poor. It was still somewhat her loss because I would have tipped more, if I had received good service.

Business center
There was one computer and printer in the business center on the 2nd floor. A guest was using the computer both times I entered to print a document. Fortunately, she let me use the computer a few moments to print what I needed the second time that I stopped. The Internet connection speed and laser print speed were both fast.

Overall

I would probably not stay at this hotel again when traveling for business. The pool area was nice looking--cabanas, comfy lounge and cushioned chairs, and a water fountain. Other than the impressive Internet connection speed, there were too many negative factors--the long wait for the airport shuttle, the hour wait for the room, the rude bartender, and the noise from the courtyard. Even if I was here for leisure, I wouldn't be able to sleep at night in one of the pool side rooms. This is the first Crowne Plaza I have stayed in that did not have an executive floor with an executive lounge. The top floor is classified as the executive floor, so the rooms on that floor may be larger than the basic rooms. However, there is no executive lounge. There was an empty room, which I was told could be unlocked by management, if guests requested a place to meet with colleagues. Other than the meeting room, I did not think this was a good business hotel. 

Brandon, Florida / Homewood Suites by Hilton Tampa-Brandon

November 2010, Weekday, King studio

Status perks

I did not receive anything extra for being a Gold member, although I was glad to receive a guestroom that fit my profile preferences. The employee had read my comments and set aside a room for me on the top floor at the end of the hall.

Suite kitchen area

Guestroom

I was initially assigned guestroom 710--which was a room on the top floor at the end of the hall--however, the 7th floor is a mixture of smoking and non-smoking rooms. I walked through a thick cloud of smoke on the way to my room, and my room smelled strongly of smoke when I entered. I returned to the front desk and took a room on the 6th floor--which is entirely non-smoking--instead. 

Suite desk & bed

The guestroom was a basic Homewood Suites room with a living, kitchen, and bedroom area. The bathroom had a walk in shower. The desk chair was uncomfortable and did not raise to a good working height.

Suite living area

Even though the room did not smell of smoke, it did not smell fresh. The kitchen floor had debris on it, and the comforter on the bed was snagged and raggedy looking. 

Food & Beverage

Dinner was the basic evening fare: salad, stuffed peppers, and dinner rolls. Lemonade, beer, and red and white wine were available. I don't know what kind of wine was served because it was in unmarked decanters. It tasted awful! Coors beer cans were set in ice in the beverage area. Breakfast included scrambled and hard boiled eggs, bagels & bread, sausage, hash browns, fruit, waffles, oatmeal, and cereal.

Pool

I did not use the pool, although the area looked very nice--nice lounge chairs, grill, large pool, and hot tub.

Business center

The business center was equipped with two working computers and printers.

Fitness center

There were four or five cardio machines and weights in the room with one working TV, which was not located straight ahead for easy viewing.

Overall

I was disappointed with the unfresh smell in my room and the raggedy look of the bedding. The only food item that I thought was fresh and good quality was the dinner salad. I did not think this Homewood Suites was as nice as others I have stayed in and I would probably not stay here again. This is a newer property, so I expected it to be above average rather than below average.

Tampa, Florida / TPA airport hotel -- Hilton

November 2010, Weekday-weekend, 3-nights, King executive guestroom

Status perks

I was able to check-in online to an upgraded executive floor room the day before my arrival, so I did. Two complimentary bottles of water were included in the room each day.

Guestroom

Our room was on the top floor. The only rooms with a balcony at this hotel are the rooms on the 11th and 12th floor. The room was spacious and comfortable, although the toilet seat in the bathroom was cracked. It was cracked to the point that I got pinched every time I sat down. I was surprised this had not been replaced sooner. I informed the front desk of the problem at check out.

Our stay was from Friday afternoon - Monday morning. Our flight arrived before check-in time, and our room was ready for us when we arrived. The executive lounge was open for breakfast; however, it was not open in the evening. We were able to get a mini fridge delivered to our room for no extra charge. Internet is free for Gold and Diamond members and the speed was satisfactory.

Food & Beverage

We had calamari, the grilled chicken pepper jack sandwich, and a couple of mixed drinks and wine in the lounge during our stay. Jose Cuervo margaritas were on special for $4 all day Saturday. This was not advertised, and I found out about the special when I overheard another guest ask about this. The food and beverages were satisfactory, and other than the margarita special, they were standard (slightly inflated) hotel airport prices.

Pool

Even though this hotel is located in a business area near the airport, we thought the pool area was quite nice. The chairs were comfortable, it was tastefully landscaped, and there was plenty of room. The hot tub was set at the appropriate temperature for the cool evenings. The Internet connection speed in the pool area was lousy. I was not able to get much work done in this area.

Fitness center

The fitness center was open 24 hours. There were several cardio machines with cardio theater, weights, a weight bench, and floor mat. Everything was in great working order.

Misc./Overall

We were happy with this stay and would stay here again. I was able to get a great AAA rate online for $62 a night! The price made the stay even more satisfactory. This hotel is very close to the airport, and we did not hear any airplane noise during our stay. The hotel is located across from the International Plaza, which is a large upscale shopping mall with several restaurants. The hotel shuttle provides transportation; however, we had no problem walking back and forth. We waited 20 minutes for the airport shuttle when we arrived, which is how long the front desk employee had said it would be when we called.