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Wednesday, December 8, 2010

Fishers, Indiana/Uptown Indy -- Hotel Indigo

I stayed at this hotel for two nights in December 2010.

Status perks
I received a coupon for one free Starbucks beverage or a beverage in the bar, and one bottle of water. I did not receive a room upgrade, although I did receive a top floor corner room as requested.

Room
The room was a good size with wood floors, and it was comfortable. The large walk-in shower was similar to what I have experienced at other Hotel Indigos with a glass enclosure. I was glad I had received a room at the end of the hall because the door was not real soundproof--I could hear occasional hallway noise, although not so bad that it disrupted my work or sleep.

Food & Beverage
Free appetizers were served in the lounge both nights of my stay (I stayed on a Monday & Tuesday). I ordered salmon salad one evening, which was excellent. Breakfast in the morning was just as good. I was impressed with the food quality and service at this hotel. I was immediately greeted both times that I entered the lounge in the evening as well as in the morning. Every employee I encountered was attentive and made me feel like a valued guest. I had called to order breakfast to-go from my room, and then walked to the front desk with my free bottled water coupon in my hand, before going to the cafe to get my order. The front desk agent was busy with another guest, and the cafe employee saw the coupon in my hand. She immediately walked to the back room and got me a bottle of water. This was the type of service I received my entire stay.

Business center
The business center consisted of a couple of computers, printer, and miscellaneous office supplies in an area by the front desk. I was able to print a couple documents without any trouble.

Fitness center
The fitness center was a large room with a few cardio machines and weights. Cardio theater worked on one of the tread mills, and there was also a working TV in the room.

Overall
I was very happy at this hotel. I thought the attentiveness of all staff members was excellent. I arrived without my luggage (Delta's fault), and staff members helped make this inconvenience more tolerable. They offered me the use of a cell phone charger and other items that I needed. When my luggage did arrive the next morning, the front desk agent offered to bring it to my room before I even had a chance to say I would be right down. I felt that the service I received was genuine and attentive. I would definitely stay at this hotel again!