Plainfield, Indiana: Homewood Suites by Hilton Indianapolis Airport/Plainfield

April 2019, Weekday, 2-nights, King studio guestroom 318

Diamond perks and check-in

I did not check-in before my arrival because there were not any available room choices on the top floor away from the elevator (my preferred location, as it is usually quieter). When I arrived, I had been preassigned a guestroom on the second floor. The agent gladly changed my room assignment, after I inquired about a room in my preferred location. I received a small bag with bottled water, which I believe all HiltonHonors members received.

View from guestroom 318 at Homewood Suites IND airport

King studio 318

The view from this guestroom overlooks the outside patio and basketball hoops. The sunset was beautiful. The windows could be partially opened, which I like for the fresh air; however, it was quite filthy between the window and screen. I imagine the windows in this guestroom had not been opened for quite some time.

The furnishings consisted of the standard amenities in Homewood Suites guestrooms: kitchen area with full size fridge, coffeemaker with supplies, dishwasher with supplies, stovetop, small table with two chairs; living room sofa, coffee table, desk with chair, flatscreen TV; king bed with nightstands, and bathroom area.

Carmel, Indiana / Staybridge Suites Indianapolis-Carmel

December 2015, Sunday night, 1-night, King one-bedroom #216

I booked a queen studio room with points for this stay, as the king one-bedroom option was not available to book with points.

Status perks and check-in

It was dark before we arrived, and I could not find any dining options near the hotel on my phone or GPS, so I called to ask if there was anything nearby. The employee who answered the telephone said that the closest restaurant was about 1½ miles away. I also inquired about an upgrade at this time, and she looked up my reservation. The employee said she could give us a one-bedroom suite, which I happily accepted.

When we arrived at Staybridge Suites Indianapolis-Carmel, in addition to the guestroom upgrade, I was offered the same Platinum perk I had been offered at the Holiday Inn Express in Bowling Green, KY--trail mix snack and a bottle of water, or 500 bonus points. I chose the points, which were posted to my account within a week. As the front desk agent handed me my key packet, she provided information about the hotel, and directions to our guestroom on the second floor.

Staybridge Suites guestroom #216

This guestroom was spacious, clean, and comfortable. We were happy with our stay in this hotel, and I would choose to stay here again.

The kitchen area inside the entrance contained a full-size fridge with ice maker, electric burners, microwave, coffeemaker, dishwasher, dishcloths, and a full roll of paper towel. The cupboards were stocked with items like salt and pepper, coffee condiments, dishes, utensils, and hand dishwashing soap.

A bar with two comfortable seats was located at the edge of the kitchen area before the living room. A basket on the bar held a package of popcorn and coffee for the coffeemaker.

angle view from the entrance

Fishers, Indiana/Uptown Indy -- Hotel Indigo

I stayed at this hotel for two nights in December 2010.

Status perks

I received a coupon for one free Starbucks beverage or a beverage in the bar, and one bottle of water. I did not receive a room upgrade, although I did receive a top floor corner room as requested.

Room

The room was a good size with wood floors, and it was comfortable. The large walk-in shower was similar to what I have experienced at other Hotel Indigos with a glass enclosure. I was glad I had received a room at the end of the hall because the door was not real soundproof--I could hear occasional hallway noise, although not so bad that it disrupted my work or sleep.

Food & Beverage

Free appetizers were served in the lounge both nights of my stay (I stayed on a Monday & Tuesday). I ordered salmon salad one evening, which was excellent. Breakfast in the morning was just as good. I was impressed with the food quality and service at this hotel. I was immediately greeted both times that I entered the lounge in the evening as well as in the morning. Every employee I encountered was attentive and made me feel like a valued guest. I had called to order breakfast to-go from my room, and then walked to the front desk with my free bottled water coupon in my hand, before going to the cafe to get my order. The front desk agent was busy with another guest, and the cafe employee saw the coupon in my hand. She immediately walked to the back room and got me a bottle of water. This was the type of service I received my entire stay.

Business center

The business center consisted of a couple of computers, printer, and miscellaneous office supplies in an area by the front desk. I was able to print a couple documents without any trouble.

Fitness center

The fitness center was a large room with a few cardio machines and weights. Cardio theater worked on one of the tread mills, and there was also a working TV in the room.

Overall

I was very happy at this hotel. I thought the attentiveness of all staff members was excellent. I arrived without my luggage (Delta's fault), and staff members helped make this inconvenience more tolerable. They offered me the use of a cell phone charger and other items that I needed. When my luggage did arrive the next morning, the front desk agent offered to bring it to my room before I even had a chance to say I would be right down. I felt that the service I received was genuine and attentive. I would definitely stay at this hotel again!