Louisville, Kentucky / Courtyard Louisville Airport

November 2018, 1-night, 2-queen guestroom 501, weekend

Gold perks and check-in

I checked in via the app with a 7:30 PM estimated arrival time, and we arrived shortly after 7:30 PM. Our room had not been assigned prior to arrival, which did not make sense to me. I mean, what is the purpose of checking in beforehand, if it does not expedite anything later? We were initially assigned a guestroom, which did not match my preferences or requests--guestroom 314, which is near the elevator, and not on the top floor. The agent had not recapped anything, so when she handed me the key packet, I asked if the room has two beds. After I looked at the room number, I inquired about a room on the top floor. I told her we had been driving all day and really wanted to get a good night's sleep. I said I would prefer a room at the end of the hall in a quiet area with no connecting door. She reassigned us guestroom 501. 

App shows complimentary upgrade, if available.
I did not choose 3:15 arrival time; that is what was shown before I changed it.

I did not receive an upgrade, and I did not ask about this. Since there were three of us, an upgrade to a larger room with two beds and a sofa certainly would have been more comfortable. Guestrooms 502 - 510 look like larger rooms that are smaller than the suites near the elevator.

Guestroom 501

Guestroom 501

This guestroom is on the top floor at the end of the hall. It has a connecting room door, and fortunately, we did not hear any noise from the room next door. 

Guestroom 501

Jeffersonville, Indiana / Sheraton Louisville Riverside Hotel

November 2018, Weekday, 1-Night, King guestroom 812

River and sunset is visible from riverview and rooms on west side.
This photo taken from parking lot across Riverside Drive from hotel.

Gold perks and check-in

This hotel provided the worst service and Gold member recognition I have ever received at a Marriott or Starwood hotel. The agent did not recognize my status, and when I inquired about an upgrade, I was told that Marriott does not allow them to give upgrades to Gold members; only Platinum members. I told the agent that could not be correct, because I receive upgrades at Starwood and Marriott hotels all the time. She went to get the manager, who then told me the same thing.

When I had checked in on the Marriott app before my arrival, the screen showed I was eligible for an upgrade. I did not take a snapshot of  that screen, although I have taken one for every stay since then. The screen shot above was taken after I checked in for my next Marriott stay, one day after I checked out of Sheraton. The screenshot below shows Gold member perks listed on Marriott's website. Although no one mentioned the 500 Gold bonus points, these posted to my account when this stay posted.

Gold upgrade perks from Marriott/SPG website 11/11/2019
Click to enlarge

King guestroom 812

This guestroom is on the 8th floor of this 10 floor hotel. It has a connecting room door, and it faces the expressway. The bridge view from the guestroom was nice; however, we could hear traffic through the window. The expressway is fully visible to the left of the building shown in the photo below.

View from guestroom 812

The king size bed in the guestroom was comfortable, and the full length windows offered good visibility. The desk and chair were strategically placed facing out the window. The guestroom also contained nightstands with lamps, a soft chair and foot stool, flatscreen TV on an armoire, ice bucket, and coffeemaker with supplies. The coffee was good quality. The guestroom was smaller than I had expected from viewing the photos on the hotel website.

Guestroom 812; view from in front of desk