November 2018, Weekday, 1-Night, King guestroom 812
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River and sunset is visible from riverview and rooms on west side.
This photo taken from parking lot across Riverside Drive from hotel. |
Gold perks and check-in
This hotel provided the worst service and Gold member recognition I have ever received at a Marriott or Starwood hotel. The agent did not recognize my status, and when I inquired about an upgrade, I was told that Marriott does not allow them to give upgrades to Gold members; only Platinum members. I told the agent that could not be correct, because I receive upgrades at Starwood and Marriott hotels all the time. She went to get the manager, who then told me the same thing.
When I had checked in on the Marriott app before my arrival, the screen showed I was eligible for an upgrade. I did not take a snapshot of that screen, although I have taken one for every stay since then. The screen shot above was taken after I checked in for my next Marriott stay, one day after I checked out of Sheraton. The screenshot below shows Gold member perks listed on Marriott's website. Although no one mentioned the 500 Gold bonus points, these posted to my account when this stay posted.
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Gold upgrade perks from Marriott/SPG website 11/11/2019
Click to enlarge
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King guestroom 812
This guestroom is on the 8th floor of this 10 floor hotel. It has a connecting room door, and it faces the expressway. The bridge view from the guestroom was nice; however, we could hear traffic through the window. The expressway is fully visible to the left of the building shown in the photo below.
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| View from guestroom 812 |
The king size bed in the guestroom was comfortable, and the full length windows offered good visibility. The desk and chair were strategically placed facing out the window. The guestroom also contained nightstands with lamps, a soft chair and foot stool, flatscreen TV on an armoire, ice bucket, and coffeemaker with supplies. The coffee was good quality. The guestroom was smaller than I had expected from viewing the photos on the hotel website.
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| Guestroom 812; view from in front of desk |
