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Showing posts with label Sheraton. Show all posts
Showing posts with label Sheraton. Show all posts

Wednesday, February 26, 2020

Miami, Florida: Sheraton Miami Airport Hotel & Executive Meeting Center

February 2020, weekend-weekday, 1-night, king club guestroom 1053


Platinum perks and check-in

I reserved a standard room with points, and received an upgrade to a club floor room before I checked in on the app.

Looking south from club lounge at Sheraton Miami airport
The morning of our arrival day, our cruise ship arrived at the Miami cruise port earlier than scheduled. Even though we took our time disembarking and preparing to leave the port, we still arrived at the hotel very early--before 9:30 AM, and I had chosen an expected arrival time of 11:00 AM when I checked in on the app. The front desk agent provided a key to the club lounge, and we checked our luggage with a bellman while we waited for our room.

Snack box delivered to guestroom
I received a call at noon telling me our room was ready. I returned to the front desk to finish checking in. The agent provided a coupon for continental breakfast in the restaurant, and she offered late checkout. The agent did not say whether the breakfast coupon would be better than the food severed in the club lounge. A small box of snacks was also delivered to the guestroom a couple of hours later.

View looking east from Sheraton guestroom 1053

Club lounge guestroom 1053

This guestroom is located on the top floor in the northeast corner. It overlooks the parking garage to the east, and the transportation center across the street. Although we did not have a golf view, I was happy to have a corner room with two windows; one facing east and one facing north. The bed and bedding was super comfy and plush. Airplane noise was minimal.

Wednesday, January 8, 2020

Chicago, Illinois: Sheraton Grand Chicago

December 2019, Weekdays (holiday week), 2-nights, King club lounge guestroom 3433


Arrival, check-in, platinum perks

A guestroom was ready when we arrived late morning, although I had not received a text notification via the app. When we stayed at the Westin down the road last year, I had received a notification at 7:30 AM! We received an upgrade to a top floor guestroom with club access, and late checkout.

View from guestroom 3433 by desk area.
View to the left was a rooftop and taller building (not visible in this photo).

Guestroom 3433

This guestroom is at the end of the hall on the SE corner, with a partial view of the river and lake. The view was partially obstructed because many buildings around the hotel are taller than this building. There is a hallway door outside this guestroom that can also be closed to reduce hallway noise. We appreciated this, because the hotel was very full during our stay.

Guestroom 3433 from bathroom entrance.
Desk area and mini-bar (not visible) located to the right.

Wednesday, November 28, 2018

Jeffersonville, Indiana / Sheraton Louisville Riverside Hotel

November 2018, Weekday, 1-Night, King guestroom 812


River and sunset is visible from riverview and rooms on west side.
This photo taken from parking lot across Riverside Drive from hotel.

Gold perks and check-in

This hotel provided the worst service and Gold member recognition I have ever received at a Marriott or Starwood hotel. The agent did not recognize my status, and when I inquired about an upgrade, I was told that Marriott does not allow them to give upgrades to Gold members; only Platinum members. I told the agent that could not be correct, because I receive upgrades at Starwood and Marriott hotels all the time. She went to get the manager, who then told me the same thing.


When I had checked in on the Marriott app before my arrival, the screen showed I was eligible for an upgrade. I did not take a snapshot of  that screen, although I have taken one for every stay since then. The screen shot above was taken after I checked in for my next Marriott stay, one day after I checked out of Sheraton. The screenshot below shows Gold member perks listed on Marriott's website. Although no one mentioned the 500 Gold bonus points, these posted to my account when this stay posted.

Gold upgrade perks from Marriott/SPG website 11/11/2019
Click to enlarge



King guestroom 812

This guestroom is on the 8th floor of this 10 floor hotel. It has a connecting room door, and it faces the expressway. The bridge view from the guestroom was nice; however, we could hear traffic through the window. The expressway is fully visible to the left of the building shown in the photo below.

View from guestroom 812

The king size bed in the guestroom was comfortable, and the full length windows offered good visibility. The desk and chair were strategically placed facing out the window. The guestroom also contained nightstands with lamps, a soft chair and foot stool, flatscreen TV on an armoire, ice bucket, and coffeemaker with supplies. The coffee was good quality. The guestroom was smaller than I had expected from viewing the photos on the hotel website.

Guestroom 812; view from in front of desk

Tuesday, March 25, 2014

Novi, Michigan / Sheraton Detroit Novi

March 2014, Weekend, 1-night, Points stay - 7,000 points, King club floor guestroom #705

Status perks and check-in
Before our stay at the SheratonI received a personalized pre-arrival letter from JessicaThe Starwood website says that Gold members receive an, "enhanced room at check-in, when available," so when I replied to the email, I made a request for a club floor guestroom. I was told that it is usually $25 for a club floor guestroom for non-platinum guests, and that this fee would be waived for us.

We arrived around 2:15 p.m., and were able to check in early. The agent provided friendly and professional service, although she did not ask which welcome gift I wanted (bonus Starpoints, complimentary in-room Internet access, or a complimentary beverage). She provided the key packet with the Internet code. It appears that Internet access is included with a club floor guestroom, because I also received the 250 bonus points after my stay.

Guestroom 705
This guestroom is located on the top floor about half way between the elevator and the north end of the hallway. It is on the west side, and the view faces away from the road. Unfortunately, we did not get to see the sunset that evening, because the sky was 100% cloudy.

The guestroom had been remodeled with good quality furnishings. The closet by the entrance contained a plush bathrobe, hangers, a folding luggage rack, an iron, ironing board, and a hairdryer. The hairdryer had a diffuser attachment. A full length mirror was mounted on the wall by the entrance.



The carpet and wallpaper in the geustroom were good quality. The king size bed was comfortable, and the bedding and pillows were superb. Two nightstands with a clock, telephone, and lamps were located on either side of the bed.

The guestroom contained a flatscreen TV on an armoire, desk and leather chair, soft chair and footstool, an end table, and a floor lamp. The guestroom photos on the hotel website show two soft chairs in the guestroom, and this room only contained one soft chair.

The chair at the desk was one of the most comfortable hotel room desk chairs I have ever sat in. A second telephone was located on the desk. The desk lamp had two outlets in the base; however, they were positioned so that the were not usable with larger plugs. Another outlet was available on the wall beside the desk.

The Internet connection speed in the guestroom was good. I had connected to the Internet in the lobby before going to the guestroom, and I did not need an access code in the lobby. The first time that I used my laptop in the guestroom, I did not need to enter the access code when I agreed to the terms and conditions; however, I needed to enter it later that day, and then again each time that I used the Internet after  this.


The pre-arrival email I had received mentioned the hotel renovations, and the addition of safes in the guestrooms; however, this guestroom did not have a safe. The email said, "The renovations include finely appointed guest rooms including new showers and in-room safes..." Safe is not listed as a guestroom amenity on the hotel website, so I do not know if the email was incorrect, or whether these had not been added yet.

The coffee setup on the desk included Starbucks coffee (2 packets of decaf, and 1 regular), liquid creamer, and 2 bottles of water. A steel ice bucket and glass glasses were located on the end table. A bottle of spring water with the ice bucket was not included. The cost for the spring water was $3.

The small bathroom was functional, although there was not much room to move around. It was tastefully decorated with good quality wallpaper, flooring, tile around the bathtub, and a massaging shower head. A shower curtain was hung on a curved rod.

Bath amenities were located on the vanity and on the edge of the tub. The water pressure and temperature were good.





Although the guestroom comfort was great, the lighting outside of the bathroom was not very good. I thought the light at the entrance needed to be at least twice as bright as it was. This is where the full length mirror was located, and also where there was room for the luggage rack. It was difficult to see items in my suitcase.

Club Lounge
The club lounge was closed for renovations during our visit. I imagine this is part of the reason we were able to receive a club floor upgrade without paying the $25 fee. Some amenities were setup in the hallway outside of the elevator. A cooler contained sodas, water, and milk. Granola bars, small packages of chips, apples, and oranges were on a table next  to the cooler. Two or three tables with a couple of chairs had been placed against the wall. Evening hors d’oeuvres were not served, although breakfast foods were available in the morning. Breakfast foods included pancakes, deli meats, salmon, crab claws, cheeses, breads, cereal, oranges, bananas, orange juice, coffee, and tea.

I thought the hotel had made good use of the resources available since the lounge was closed; however, I think that when a hotel provides restaurant coupons in lieu of club access, it is more impressive. Such as, what I received at the Palmer House Hilton or the Atlanta Gateway Marriott.

Food & Beverages
We had two menu items in the lounge. The flavor, food quality, and pricing were all good. We had sushi and a Reuben sandwich, which were around $10 each. Neither of these items were listed in the regular menu; they were both listed in a promotional menu. Our server provided friendly service, although the service did not meet all of our needs. Our empty water glasses were not refilled during the meal, and we did not receive two sets of silverware with napkins. Silverware was not actually needed for either of the food items we ordered (we had received chopsticks); however, we both definitely needed napkins. Our server was absent from the bar most of the time, so we were not able to request a second set of silverware or a water refill. I do not know if he was also serving guests in the dining room, or what the problem was.
somewhat fuzzy picture of the
lobby seating area next to the lounge


Business center
Several computers and a printer were setup in an area next to the lounge. Each computer had a credit card reader attached to it; however, I did not need to swipe my card to access the Internet or to print a 2-page document.


Misc. and overall
We thought this hotel was very comfortable. We did not use the pool area because it was quite full with families. A pizza delivery person arrived when we were in the lounge, and delivered several pizzas to the pool area. The pool area is located on the bottom floor. It is partially visible from the lobby level when looking through the windows around the edge.

On the Border is located next to the hotel, and there was a Chili's at the other end of the parking lot. Best Buy and Dicks Sporting Goods are located in this area, also. I observed McDonalds and a gas station across the street from the hotel.

On the Border had just started a new brunch menu at the time of our stay, and we ate there in the afternoon before we checked in. We had the Breakfast Relleno, the Breakfast Burrito, and $3 Bloody Marys. The flavor of all items was excellent, and this meal was an excellent value.