Spokane, Washington / DoubleTree Convention Center

September 2011, Sunday, Executive guestroom #1210

Status perks

I received a fabulous upgrade to a large corner room on the executive floor. Since the executive lounge was closed during my stay (Sunday night), I also received a breakfast coupon. These are the preferences requested on my profile in lieu of bonus points. Parking was also comped because of my Gold status, which was a pleasant surprise.

Guestroom

The guestroom was larger than two of some hotel rooms I have stayed in. Large windows spanned both walls with a gorgeous sunset view that evening. The room contained two comfortable soft chairs and footstool, as well as a desk and chair. There was so much room in the closest and dresser, that I could have easily unpacked for several weeks, if I had been staying that long. The bed was SUPER comfortable, and the room had been recently remodeled with new carpet and furnishings.

Two small bottles of water were included in the guestroom, and the coffee provided was excellent quality. There were two plush, new looking robes in the closet.

The only disappointment with the guestroom was the small bathroom, and housekeeping was not the best. The bathroom door almost hit the toilet when opening it, and the slightly cracked sink had not been replaced during the remodel, along with an older looking vanity counter. There were several hairs in the bathroom sink and shower. Unfortunately, there were some noisy guests in the hall that evening, and even though I had a room at the end of the hall, I could hear the activity, so I was not able to enjoy the comfortable bed as much as I would have liked. 

Fitness center

The fitness center on the third floor contained everything you would expect at a hotel fitness center--cardio machines with theater, hand weights, weight machines, mats, balls, a flat screen TV on the wall, sani-wipes, towels, and cold water. It was open 24-hours, which I appreciate, since I am often traveling in a different time zone than where I live.

 Food & Beverage

At breakfast, I used my continental coupon value toward an a la carte menu item--smoked salmon eggs benedict. This is probably not the exact menu name, although it is a good descriptive name of the menu item. It was a great choice! My eggs were cooked perfectly, and the flavor was excellent. Since I did not want the potato side, my server said I could have fresh fruit or sliced tomatoes. I chose the tomatoes, which were an excellent side with this menu item.

The food quality and flavor were excellent, although the service was not top notch. After I had completely finished my meal (and, I am not a fast eater), I waited over three minutes for my check while my server stood across the room and chatted with another employee about personal business. I could overhear the conversation as I looked over and waited for her to bring my check. The next day, I was again frustrated by the service, when I looked at my receipt and saw that I had not noticed that a tip of $1.95 had been added to my check--and, I added $2 to this! I realize I should have looked closer when I received the bill, although I do appreciate it, when my server also tells me that a tip has been added. Or, if it had been written on my coupon, I would have seen that as well.

Overall
I liked my room comfort and the location of this hotel. It is located downtown on the river, within walking distance of several restaurants. It is not far from the airport, and the hotel offers airport shuttle service. I would definitely choose this hotel again when visiting the area.

Mattoon, Illinois / Holiday Inn Express

September 2011, Weekend, 2-nights, Suite #300

Souvenir key cards

Status perks

We received a fabulous upgrade to a corner suite--there are only two rooms like this at the hotel.

Guestroom

Unfortunately, I did not take any photos of suite 300. In September 2013, we stayed in this hotel again, and received suite 200. Both suites were set up the same inside, and I had several pictures to share from our stay in suite 200. You can find that review and the photos here: Suite 200 photos and review.

This corner suite is on the top floor. There was a kitchenette at the entrance with a table and four chairs, sink, standard HIX coffee maker, mini fridge, and microwave. The living area contained a sofa, soft chair, coffee table, end tables, and flat screen TV. The large bedroom contained a suitcase bench, desk and chair, flat screen TV, nightstands, and armoire. There was a large vanity in the bathroom, and one outside the bathroom with a sink as well. Counting the sink in the kitchen area, there were three sinks in the guestroom. The room was comfortable, and we did not hear any noise during our stay. 

We left a tip for Housekeeping, as I usually do unless there is a reason not to, and this is the first time a Housekeeper has ever written me a note back. She wrote, "Thank you. Enjoy your stay!" I thought all of the employees we spoke with at this property were accommodating, and everyone made us feel welcome.

Food & Beverage

Breakfast is included at all HIX, and this property had the standard fare--scrambled eggs, cinnamon rolls, cold and hot cereals, fruit, yogurt, and juices. I did not care much for the food at this property. I thought the scrambled eggs tasted watery, and they did not taste like eggs. The oranges did not look fresh. The food was okay; however, I did not think it was as good as I have sometimes had at HIX.

Misc.

We stayed here for the Mid America Funfest, and were quite happy with the hotel for this stay. It is located about 1/2 hour north of the show; however, the cost was about $80 less per night than the properties in Effingham.  We thought the souvenir key cards that the hotel provided were a nice touch. They also had the Funfest newspaper available in the lobby.

Wal-Mart, and a couple restaurants are within walking distance of the hotel. Buffalo Wild Wings in one of the restaurants located next to the HIX.

N. Charleston, South Carolina / Residence Inn CHS airport

September 2011, Weekday, 2-nights, King studio

I do not have any photos to share in this review, since unfortunately, I did not have my camera this trip. I encountered a few unsatisfactory situations during my stay, and want to share them for anyone who may be considering this hotel.

I had read some unsatisfactory reviews before my stay. I did not give them much merit since many of them had been written by non-elite members, and I know that elite members often have different experiences than guests who don't travel often. I had Silver Marriott status during my stay, and the following was my experience.

Status perks

I did not receive anything as a Silver member, which is my usual experience at Marriott. I receive perks when I have Gold status, and I only occasionally receive an extra perk as a Silver member.

Guestroom

There was a large water stain on the ceiling in my room, and the room had a slight damp/musty smell. There were the usual studio amenities in the room: kitchenette area with small table and two chairs against the wall, coffee, and popcorn; and couch, chair, and coffee table in the living area. The bedding looked fresh, and there were two nice sized windows; one in the bedroom area and one in the living area. 

When I returned to my room at 3:30 PM for the second night, my room had not been cleaned. I decided to take my laptop to the laundry room since I had some laundry to do, and I had observed a housekeeping cart in the hallway. On my way out, I saw the housekeeper and asked her if she would be doing my room next. She looked at her sheet and said my room was not on her list. She asked when I had checked in and when I would be checking out. I provided this information, and then continued to the laundry room, thinking she would check on this and take care of it. When I returned an hour later, she was gone, and my room had not been cleaned. Since it was now almost 5:00 PM, I called the front desk to say that my room had not been refreshed, and I requested coffee for the next morning. The agent said he could see if someone was still in the hotel to clean my room. I declined this offer, as it would have been inconvenient for me to vacate my room again. An employee cheerfully brought towels and coffee to my room after my call; however, I was shocked that neither employee apologized for the oversight.

Airport shuttle

When I called for the airport shuttle in the afternoon, I was told it would be there in 5 - 10 minutes. It was 95 degrees outside, and I had to wait outside since the pick-up spot is on the traffic island away from the building. I called the hotel again two times after my initial call, and I ended up waiting 30 minutes for my ride! I was even more frustrated after boarding the shuttle because the driver did not apologize for the wait, nor did he confirm that the guest who had called three times was on the bus. Another guest had come out of the terminal just before the shuttle arrived, and boarded the bus with me. 

On the day I departed, I told the front desk agent what time I needed a ride, and she said to just come to the lobby when I was ready. I told her that I wanted to make sure the driver knew what time I needed a ride because I had waited at the airport 30 minutes when I arrived, and if that happened when I left, I would miss my plane. She apologized, and must have relayed this information because my departing shuttle was very prompt.

Misc./Overall

This hotel was an embarrassment to Marriott. The carpet in the hallways and public areas was nasty looking and stained. The elevator and windows were grungy and fingerprint streaked, and the ash tray urns at every door were disgusting. The ashtrays were the worst--there was one located right by every door of the hotel, and they were overflowing and reeked of stale smoke. I never passed anyone smoking anytime I went in or out; it was just the ashtrays.

I had a problem with the washing machine I used. I chose the delicate cycle and double checked everything when I started the machine. When I removed my clothes later, they felt warm. I looked at the washer setting, and it showed that it had been on the permanent press cycle rather than delicate! I have no idea how that happened. It's possible I pushed the wrong button to start, although I doubt it since I was careful to double check this.

If you are considering a hotel at the Charleston airport, here is a little insight about hotels in the area. There is a Homewood Suites across the street from the Residence Inn. I wanted to stay at that hotel; however, there were no rooms available for the two nights I needed. There is a Crowne Plaza in the same general area, which I had looked at before choosing the RI. The CP looked like an older property, so I went with the RI, since Marriott is usually better about enforcing their expectations. There is also a Hyatt Place, W, and a Holiday Inn nearby. If I need to stay in the area again, I would look at the Holiday Inn or Homewood Suites because of the Rewards programs that I am a member of. I had overlooked the Holiday Inn since IHG's CP hotels are usually nicer, and the CP did not look very nice. From the outside, the Holiday Inn looked like a new property, and there were also two restaurants in the same parking lot with the hotel. Since I did not stay at any of the other properties, I can not provide any stay experiences.

I can say that my stay at the RI was far below my expectations, and I saved a lot of tip money that I had planned to spend that stay.

Milwaukee, Wisconsin -- MKE airport hotel / Holiday Inn & Suites

August 2011, Weekday, 3-nights, Suite #314

Status perks

I received a $10 off breakfast coupon for each day of my stay, and a beverage coupon with a choice: a bottled water from the gift shop, or Buy One Get One in the bar.

Guestroom

I had reserved a "king leisure suite," and the front desk agent said I had been given a suite; however, the room I received was not what I expected. It was an oversized room with a small fridge and microwave. The room reminded me of the larger rooms at many HIX. The website description for the room I reserved says: A SECOND TV IS IN THE BEDROOM.  My room did not have a separate bedroom or two TVs. I did not need two TVs; however, the description led me to believe that I had reserved a room with a separate bedroom. I had also viewed pictures on the website of rooms with a separate bedroom, so that is what I expected. 

There was a large suitcase bench in the living area as well as a couch and coffee table. The bedroom area contained a soft chair, and a desk and desk chair.

The guestroom was not very soundproof; I could hear my neighbors during the stay. The bed was comfortable, with the exception of the pillows, and the window opened just a little. The hairdryer in the bathroom was a cheap model, which must have been ready to die, because it did not work very well. Sometimes it worked when I turned it on, and sometimes it did not turn on.

Misc.

Again, I stayed at this hotel a few weeks ago in August, and am not providing a more detailed review because I do not recall the details about the food and beverage, or the fitness or business centers. It was easy to get to this property from the airport, and it was also easy to drive to the areas I needed to visit nearby. There were not many close restaurant choices. There was a fast food restaurant in the same parking lot as the Holiday Inn, and a fast food Gyro restaurant across the street, which was actually pretty good. I was happy with the location of this hotel; however, there is a Crowne Plaza a couple miles farther south. I chose this Holiday Inn instead because it was a bit closer to places I needed to visit, and it looked like a newer property. If I have need to visit the area again, I think I will look at some of the other choices more closely.

Austin, Minnesota / Holiday Inn Austin Conference Center

I don't remember a lot about this stay, since I stayed in August and did not complete a review then. I do recall that the guestroom was comfortable, and I have a couple photos to share. These are pictures of a Jr. suite, which is what I had reserved. 

Food & Beverage

I had a sandwich at the Torges Sports Pub and Grill, and it was pretty good. The sandwich I had was The Rachel, which is not a regular menu item. This is a nice looking bar with plenty of seating, if you like the sports bar atmosphere. They offered different menu specials each night. I also had a salad at the Bistro one evening, which was acceptable as well.

Business center

There is a computer and printer set up in the Bistro for the business center. I printed a couple documents, and the employee working at the Bistro had a stapler behind the counter I was able to use.

Atlanta, Georgia --ATL / Marriott Atlanta Airport

August 2011, Weekday, King guestroom

Status perks and check-in

I did not receive an upgraded concierge level room; however, the front desk agent coded my key for access to the lounge after I inquired at check-in. I was happy that she provided this, because my Marriott status was only Silver at the time of this stay.

Guestroom

The guestroom was comfortable, although it was kind of small. Even though the bed had a slight dip in the center, it was still comfortable. The desk chair, and the soft chair with footstool were comfortable as well.

There was an extremely wet area on the carpet, which I did not notice until I stepped in it that evening. The carpet color was not different where it was wet; however, I was surprised that housekeeping had not noticed it when cleaning, since it was obvious after being stepped on. The floor was wet enough that I brought it to the attention of the font desk agent when I checked out. I could not tell what had made the floor so wet, unless the HVAC unit was leaking, since it was in that area. I threw a towel on the floor after I had stepped in it that evening.

Food & Beverage

Water and soda were available in the Concierge lounge, along with alcoholic beverages for purchase. Evening snacks included potato salad, chips, and cheese and crackers. Two or three different desserts were served later in the evening. Scrambled eggs were available in the Concierge lounge in the morning with breads, coffee, tea, juices, and bottled water.

I had sushi in the lobby bar, which was excellent. The beverages were also good, and the seating was comfortable. The lobby bar was quite busy the entire evening, and we were lucky to get a seat.

Shuttle and misc.

I used the airport shuttle when I arrived and when I departed. It runs between the hotels and the airport every half hour. I waited about 20 minutes for the shuttle when I arrived. Only one other person rode the shuttle with me. The shuttle driver stopped at the Marriott Courtyard first, and the passenger got off. She walked through the hotel parking lot as if she was going elsewhere. It appeared that they knew each other, and that she was using the shuttle for a ride to someplace else nearby.

I found a great rate for this hotel, and was happy with my stay. This was an excellent value.

Newnan, Georgia / SpringHill Suites

Status perks

I did not receive any Gold member perks. This has been the experience I usually have at Marriott properties, unless I am staying at a full service Marriott, or unless I ask for something.

Guestroom

The guestroom was identical to almost all of the rooms I have had at SpringHill Suites. There was a kitchen and living area at the entrance. The kitchen area contained a small coffee maker with supplies, a microwave, and a mini-fridge. A table/desk and chair were located across from the sink area facing the living room. The living area contained a couch, soft chair, coffee table, end tables, and lamps.

The bed and bathroom were located beyond a partial wall. One flatscreen TV was positioned in the center of the guestroom with a swivel mount, so that it could be viewed from the living area or the bedroom.

Misc.

The hotel is located in a busy area near shopping and restaurants.