August 2016, Weekday, 2-nights, King Studio Suite #502
A few days before this stay, I was reviewing the map more closely and realized I had stayed at the Hilton Garden Inn next to this Homewood Suites in 2014. I was glad I had double-checked my directions, because although the address for both properties is on Highway 24, the entrance is from Ellison Road. I usually have Gold status with Hilton; however, I recently took advantage of a promotion Hilton was offering, and my status had been upgraded to Diamond before this stay.
Arrival and status perks
I did pre-check-in on the Hilton site and chose my room before my arrival. I do not understand why the app does not show a Diamond member choice rooms or upgrades. My profile says high floor, away from elevator. I also enter preferences for top floor and corner room in my comments. The room chosen for me when I started the check-in process was 301. Suite 301 is a corner room; however, this hotel has six floors. I did not check to see how many floors were in the hotel when I checked in. I was able to bring up room choices as high as floor five, and I mistakenly assumed that was the top floor.
When I arrived around 5:30 p.m., I asked the front desk agent if the room I had chosen was a good choice. I told her I liked to have a room in a quiet area away from activity. She said it was as good as any, and then she added that she could not guarantee anything about the quietness. Wow, really?! I do not expect hotels to guarantee quietness; however, that unnecessary remark from her made me feel like an unvalued guest from the start. Usually, when I inquire about a room in a quiet area, the employee makes sure the guestroom does not have a connecting room door, is away from the elevator, and sometimes he or she tells me to let them know if I hear anything disturbing, and they will take care of it.
![]() |
| Water received at check-in |
The front desk agent recognized my Diamond status as an afterthought at the end of the check-in process, and she offered me bottled water. The guest who had checked in before me must have been a regular because he seemed to know the front desk agent well, and she had given him a special bag and bottles of water. The bag he received was not one of the on-property amenity bags with water and a snack, it was a special larger bag that the agent had gotten from the back room. It is possible she offered me the water because she knew I had observed the activity before me.
Suite 502
I loved the layout and location of this suite, although the room did not smell fresh. I could not tell if the scent was from cheap air freshener trying to mask odors, or what it was from. Fortunately, it was tolerable. The ceiling fan was on, and I left it on, along with the bathroom fan, for my entire stay, in an attempt to circulate and freshen the air. The windows did not open.
![]() |
| View from entrance |
Things I liked about the suite layout: there was a kitchen table with two chairs, along with a desk and chair (some studio suites have a combination with only one desk/table), the bed was around the corner from the entrance door (away from activity in the hall outside the door), there was no connecting room door, and the bathroom contained a large walk-in shower.
















