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Wednesday, April 4, 2012

Grand Rapids, Michigan -- GRR airport / Fairfield Inn

April 2012, Weekday, 1-night, 2-Queen guestroom #305

Status perks
I did not receive anything as a Gold member; not even an acknowledgement or thank you for my business. Since the following Marriott Gold perk was touted to me with an offer to upgrade to Gold: Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level. Suites are excluded. I had hoped to receive a King guestroom, or at least an acknowledgment, if one was not available.

This was one of the worst check-in experiences I have ever had. The employee did not cofirm my room type or rate, and he did not ask if I had been to the hotel before, or mention any amenities. He did not smile, and he mumbled so I had to ask him to repeat himself more than once. After he set my key packet on the counter, I asked if my room was just a basic King guestroom. He then told me that it was a double Queen room, and that the hotel was full.

Room 305 is located on the top floor near the end of the hall facing the back parking lot. The guestroom was a basic hotel room in fair condition. The carpet in the guestroom, and in the halls looked new, although the guestroom did not smell fresh. One of the bed throws was badly stained, and when I pulled back the sheets on the second bed, it had not been made up well. I had to tuck the sheets down around the mattress, so they wouldn't come off during the night.
The guestroom contained two beds, a desk and chair, and flatscreen TV placed on a low armoire. There was no seat except the desk chair, which was not very comfortable. I was surprised that there was not a luggage rack or place to set my suitcase. I had a medium size suitcase, which almost fit on the armoire beside the TV; however, there was no room to open it there. Two pleasant surprises were the coffee quality--Bold Beginnings by Royal Cup Coffee, and the bathroom amenities--Pantene shampoo and conditioner, and Vaseline lotion.

bed throw stains
The large window in the guestroom had a screen and opened fully. The bed and pillows were comfortable. I heard quite a bit of guest noise, as if someone was walking around overhead, which surprised me because this guestroom is on the top floor.

Food & Beverage
We stayed at this hotel because we had an early flight the next morning. We needed to leave at 4:30 AM, and did not expect any breakfast items to be ready at this time. I was surprised to find that an employee was already setting things up, and many food items were already available. The last time I stayed at a Fairfield Inn, the only breakfast sandwich was the unhealthy Jimmy Dean biscuit sandwich. Another pleasant surprise for me this stay, was the addition of a healthy Santa Fe whole grain pita egg sandwich.

I thought the public halls and stairways were clean, and they smelled fresh. This stay was acceptable, although I thought the AAA rate of $99 was high for the quality and type of guestroom. The entrance doors at this hotel are not power operated for easy entrance with a suitcase.

There are a few restaurants within walking distance of this hotel: Carrabba's, Hooters, Olive Garden, and Wendy's. This hotel is fairly close to the airport; however, they do not provide shuttle service.