January 2023, weekday, one-night
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| Sunrise from the rest area after we left Hampton Inn in Wytheville, Virginia |
Reservations, arrival, diamond perks
In 2016, we stayed at the Holiday Inn Express in this area. I chose the Hampton Inn this time, as I was hoping to maintain my diamond status at Hilton. At check-in time, the app did not show any upgrades available. The day before, there were king rooms available on the top floor, and the afternoon on the day of our arrival these rooms were no longer showing. I called the hotel that afternoon to ask for help choosing a room. I asked if they could offer a diamond upgrade or a guestroom on the top floor. This hotel was apparently very busy, because this call took me almost half an hour (28 minutes)! I was on hold for 15 minutes, and then it took just about the same amount of time for the agent to assist me. Even though this took a long time, I was glad I waited. The agent was very thorough--checking my profile preferences, looking at available rooms, and explaining rooms she did not think I would like. She offered me a corner suite on floor two, which I gladly accepted.
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| Call to Hampton Inn in Wytheville, Virginia |
When we arrived, I received my choice of a beverage and a snack.
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| Entrance to guestroom 202 in Hampton Inn in Wytheville, Virginia |
