March 2015, Weekend, 1-night, King suite #730
I had read a few reviews for this Embassy Suites that were not very good. Again, we had found an inexpensive rate, and this was one of the stops on our trip, which would help me maintain Gold status with Hilton. We had stayed at the Embassy Suites at the Detroit airport a few years ago, and it was nice; however, that location was out of our way, and the cost was more. We hoped for a clean, comfortable guestroom at this hotel, and we were not disappointed. I would choose this hotel again.
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| sunset from bedroom window |
Status perks and check-in, including online check-in
I did online check-in with Hilton for the first time the day before we arrived at this hotel. I had looked at online check-in before our stay at the DoubleTree Port Huron; however, I did not fully understand the process, so I did not complete it then. At the DoubleTree, the room assigned to me had been 207, and I did not go through the process far enough to see that I could have chosen a guestroom on a different floor. I had been afraid of choosing a poor room and not being able to get out of it.
When I started online check-in for the Embassy Suites Detroit - Southfield, I had been pre-assigned a room on the second floor, just like at the DoubleTree. I was confused by this because my Hilton Honors profile says high floor. I went through the process further this time, and I was able to see guestrooms on floors up to floor 7. Although most Hilton Honors or executive floors are on higher floors, I have stayed in a couple of hotels that have them on a lower floor, so I decided to call the hotel. I explained what I was doing, and I asked if they have a specific floor for Hilton Honors members. I was told that they do not have this yet because the guestrooms were being remodeled. I asked if any of the guestrooms had already been remodeled, and I was told no. The agent said they are working on floors 8 and 9, and she would suggest floor 7. I thanked her, and then completed online check-in. I chose guestroom 730 because it was a corner room, and it did not show a connecting room door.
When I started online check-in for the Embassy Suites Detroit - Southfield, I had been pre-assigned a room on the second floor, just like at the DoubleTree. I was confused by this because my Hilton Honors profile says high floor. I went through the process further this time, and I was able to see guestrooms on floors up to floor 7. Although most Hilton Honors or executive floors are on higher floors, I have stayed in a couple of hotels that have them on a lower floor, so I decided to call the hotel. I explained what I was doing, and I asked if they have a specific floor for Hilton Honors members. I was told that they do not have this yet because the guestrooms were being remodeled. I asked if any of the guestrooms had already been remodeled, and I was told no. The agent said they are working on floors 8 and 9, and she would suggest floor 7. I thanked her, and then completed online check-in. I chose guestroom 730 because it was a corner room, and it did not show a connecting room door.
