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Monday, April 18, 2011

Grand Rapids, Michigan / GRR airport hotel -- Hilton

I gave a review of this Hilton in March 2011. You can find that review in the Blog Archive by date, or by clicking on the link here. Rather than providing another complete review, I am only writing about aspects of my April stay, which were different than the March stay. The March stay was on a Saturday, and the April stay was on a Sunday.

Guestroom #456
I again received a room on the top floor. This time, the room was at the end of the hall, instead of in the middle. The room looked exactly the same as the one I had on my last stay, although there was a stain on the carpet, and the room did not smell fresh. The room did not have a strong odor; it was more like it had not been recently refreshed, so it smelled stale. The tub drain was somewhat clogged/slow draining. My husband did not like the small bathroom because there was not enough room to use the facilities without closing the door. There was no hotel directory in the room, so I had to call the front desk to find out the dining and fitness center hours.

When I had arrived after 4 p.m., the agent said that the room assigned to me--room 233--was not ready, so she was giving me room 456 instead. I have my profile preferences set for a high floor room away from the elevator, so I was surprised that room 233 would have been assigned to me--not on a high floor, and right next to the elevator. I thought maybe it was an upgraded room, so I asked if both rooms were the same, and the agent said yes. Room 456 was at the end of the hall, and this stay was a lot quieter than our last experience on a Saturday evening.

Food & Beverage
Since I was not happy with the food served in the lounge during our last stay, I wanted to be sure and mention that the breakfast service and food was fantastic. Employees were friendly and attentive, and I enjoyed the food. The breakfast certificate I received was good for the breakfast buffet or $9.95 off the a la carte menu. I ordered the Englishman--corned beef hash, poached eggs, and rye toast. Potatoes are also included with this entree; however, I ordered it without the potatoes. The food was cooked perfectly, the food items were fresh and good quality, and the taste was excellent.

The pool area was clean and looked comfortable. We tried the whirlpool tub, and the temperature was kind of cool. A posted sign on the door said that adult swim is from 10 p.m. - midnight.

Fitness center
The fitness center opened at 6 a.m.. There were several working cardio machines with cardio theater, and a working TV with remote. There were many hand weights, two work benches, and a large exercise ball. Sani-wipes and headphones were available; however, there were no cups for drinking water. The room temperature was comfortable.

The hotel shuttle to the airport was prompt, and the service was friendly.