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Sunday, March 21, 2010

West Palm Beach, Florida / PBI airport hotel -- Hilton


Status perks
Even though we had reserved our room with points, we received an upgraded VIP floor room and breakfast coupons. At check-in, the employee at the front desk asked me to choose two snacks for delivery that evening. I chose mixed nuts and orange juice. When our snack basket was delivered, it also included an orange, an apple, a granola bar, and a bottled water.

Guestroom
We were very happy with the large room on one of the top two floors. The bed was the typical cozy and comfortable Hilton bed.

Pool
The large pool area and hot tub were clean and well maintained. There were plenty of comfortable lounge chairs around the pool and the hot tub, as well as on a deck area overlooking the water. The pool area had a nice tropical atmosphere, and it was kept incredibly clean.

The pool bar was open on Sunday; however, it did not open before we left at 1 p.m. on Monday.

Restaurant
The breakfast buffet also included made to order omelets, french toast, and pancakes. The self-serve buffet included an assortment of fruits, breads, meats, cheeses, eggs, and more. Everything was fresh and at the appropriate temperature.

Fitness Center
Everything was in good working order, including Cardio Theater on the treadmills.

Business Center
There was a business center on the 9th floor with two printers, a fax machine, and more.

Staff/service
The front desk and housekeeping employees were helpful and met all our needs. This hotel offers a free shuttle to City Place, which we took advantage of. City Place was only about 5 minutes away, and consists of many restaurants, shops, bars, and entertainment.

Overall
Even though this hotel is located at the airport and we were staying here for leisure, we thought it was a great choice, and we would stay here again. The hotel shuttle made the trip to City Place convenient. The staff and service was excellent!