March 2019, weekday, one-night, king guestroom 305
Platinum perks and check-in
I received a pre-arrival telephone call from the hotel on the morning of my arrival day. The entrance to this hotel is a tad tricky, and the representative who called left a message about where the hotel is located. I arrived before check-in time, expecting to work on my laptop in the lobby until my room was ready. My key packet had already been prepared, and my room was ready. The agent recognized my status, confirmed my welcome points, offered me a bottle of water, and cheerily let me check-in early.
King guestroom 305
This guestroom is located on the top floor near the end of the hall; exactly my profile preference. The room was clean, spacious, and comfortable.

