November 2014, Weekend/Weekday, 1-night, King 1 Bedroom Suite #506
Status perks and check-in
The check-in agent was friendly and accommodating. We received an upgrade to a king bedroom suite, a welcome bag with a few candies, and Pepperidge Farms cookies and bottled water in the guestroom. I also received the 250 bonus points I have chosen on my profile.
Our key did not work when we got to the guestroom, so I returned to the front desk. Both staff members apologized and exchanged my keys. They said they had a bad batch of keys, and the bad ones must not have all been tossed out when they were replaced. The agent who had checked me in offered to return to the guestroom with me to make sure we did not have any further problems. I politely declined this offer since they seemed to know what the trouble was caused from and had given me new keys. The replacement keys worked fine when I returned to the suite.
Guestroom #506
This guestroom is located on the top floor with a view of the nature area/pond behind the hotel. It has a connecting room door in the living room, and a separate bedroom. There was a large window in each room, although neither window could be opened. There were two thermostat controls; one in the living area, and one in the bedroom.
