November 2018, Weekday, 1-Night, Queen guestroom #427
Wow, this was the most comfortable, clean, and well-appointed Holiday Inn Express I have ever stayed in!
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| Sunset from guestroom 427 |
Advance reservations, check-in, platinum perks
I called this hotel to make my reservation because the online rates were much higher than neighboring hotels--about $40 more per night than Hampton Inn, Fairfield Inn, Residence Inn, Marriott Courtyard... The agent I spoke with said the least expensive room type is 2-queen beds, and that he had one available he could give me. The online system had not shown me this guestroom type was available, and I did not know he was booking me an accessible/handicap guestroom until I looked at the reservation the next day under my IHG profile. I had asked him to request a top floor guestroom for me, so I hoped someone would cancel before my stay, and I could end up in a regular guestroom on a higher floor.
When I arrived, I received a top floor non-handicap guestroom. The agent did not recognize my status or mention any IHG perks, although 500 Platinum bonus points posted to my account before I checked out.
When I arrived, I received a top floor non-handicap guestroom. The agent did not recognize my status or mention any IHG perks, although 500 Platinum bonus points posted to my account before I checked out.

