Brentwood, Tennessee / Hilton Brentwood/Nashville Suites

December 2015, Weekend, 1-night, King suite #427 with shower only

Status perks and check-in

We arrived at the Hilton Brentwood/Nashville Suites in the evening just before dusk. Check-in went fairly smoothly, although the front desk agent did not tell me anything about the hotel or my guestroom. She told me she had not been able to give me an executive upgrade, and she confirmed that I wanted breakfast for my on-property perk. I needed to inquire about parking and the elevator location after she gave me my key packet. I was going to ask if my two bottles of water (Gold status and higher member perk) were in the guestroom; however, I decided to wait until I got to the guestroom and see. 

The next morning, I was additionally perturbed that she had not provided any information because I found a 500 bonus points voucher with my breakfast coupons. The additional points would be awarded for spending at least $25 dining in the hotel (exclusive of breakfast). We had spent just under $25 in the bar, not counting the tax and gratuity. I was not sure whether the tax and/or tip would count toward the $25. We would have had one more beverage while dining, if we had known about the offer. When I checked out, I showed the front desk agent the voucher. I said I did not know about the offer when I checked in, and I asked her if the food and beverage I had charged to the room folio would qualify. She said she thought it would since the total was over $25. She took the voucher with my information to submit it. Two weeks after we checked out, I submitted an inquiry to HHonors to ask about the 500 points. I never received a reply to my inquiry, and I never received the points. I would say Hilton dropped the ball on this one. 

Guestroom #427

living room
view from entrance

This is a king suite on the top/HHonors floor. The guestroom was spacious, clean, and comfortable. There is a Hilton Auburn Hills Suites in Michigan where I have stayed three times, and the two hotels are very similar.

When we parked after checking in, I observed a couple of guestrooms with balconies. The guestrooms in the diagram that are a bit longer must be the ones with a balcony. The diagram shows nine longer guestrooms on our floor, and a few rooms that are larger than the others.