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Sunday, January 27, 2013

Chicago, Illinois/ Palmer House a Hilton Hotel

lobby ceiling
January 2013, Weekend, 1-night
Executive tower king guestroom #22267

Status perks
There is a specific check-in area at the front desk for elite guests, which is clearly marked. I had booked a basic room and received an upgrade to the executive floor. We arrived before 11:00 a.m. on the morning Amtrak, and were able to check-in right away. We also received late checkout, complimentary Internet access, and two bottles of water. 

Guestroom 22267
There are two elevators to the tower executive floors (floors 22 and 23), which are separate from the elevators to the other guestroom floors, and they require key access. Other than the executive floors, these elevators only stop on two other floors--the pool floor and the banquet room floor.

outside elevator floor 22

There was a unique sitting bench and mirrored walls inside of both elevators. The decor at the elevator entrance on our floor was beautiful, as were all areas of this historic hotel.

Guestroom 22267 is a corner room at the end of the hall, which exactly matches my profile preferences. This guestroom looked very similar to the first guestroom photo on the Hilton website with two windows.

The spacious room included the following furnishings: soft chair and footstool, end tables, desk and chair, flatscreen TV on a cabinet with drawers, king bed, night stands, and a large walk in closet with a large safe and a folding luggage rack. There was also a small table and mirror by the guestroom entrance door.

I called to request a robe, which was promptly delivered. The bathroom area and small vanity met our needs, although there was not a lot of room in the bathroom. The tile shower had a deluxe massaging shower head. A good quality hairdryer was provided with the Crabtree & Evelyn bathroom amenities.     

The bed was plush and comfortable. The outside noise we heard was minimal. We could occasionally hear the train that runs along Wabash Ave., and the guests in the room next door, although the noise was muffled.

The guestroom was comfortable, well-lit, and clean. I was surprised that turndown service was not automatically provided. I did not request  this; I assume it would have been provided, just like the robe, if we had asked. The wireless Internet speed was very slow in the guestroom, and in the concierge lounge. 

Concierge lounge
The concierge lounge is a spacious and comfortable room on floor 23. There is a concierge desk in the room, although there was not anyone working there during our stay. I read information that sounded like this desk is where elite/executive floor guests check-in and checkout when it is open. There were two computers and a printer in the room as well.

Coffee, tea, and cold beverages, like bottled water and soda, were available 24 hours. Bottled water was not stocked in the cooler; it was available upon request. Cookies and brownie type snacks were available in the afternoon, and in the evening after the evening social.

Cocktails were available for purchase during the evening social, although this is listed as complimentary on one of the Hilton reservation sites. I do not remember the specifics of what kind of hors d'oeuvres were served. I should have taken better notes! I do recall that there were two warmed items. I think one of the items was mini dough-type wraps with meat inside.

Food items at breakfast included: hard boiled eggs, oatmeal with many available toppings, granola, yogurt, many breads, muffins, and pastries, whole fresh fruits, juices and milk.

Food & Beverage
The only dining we experienced other then the concierge lounge was room service. We had the Ahi Tuna Burger, which was kind of expensive, but very good.

This is a beautiful historic building, and I wish I had taken more photos of the inside and outside. The lobby is comfortable and well designed. The service we received was excellent, and the price was reasonable.

This hotel is currently my favorite downtown area Chicago hotel. Downtown hotels I stayed in prior to this stay were: The Wit, The W Chicago Lakeshore, Hyatt Regency McCormick Place, and Holiday Inn Express Magnificent Mile. I have stayed in a few other hotels as well; however, those stays were more than five years before this one, so I did not list them.

There is an entrance to the hotel from Monroe, State, and Wabash. The valet/main entrance is on Monroe Street. It is an easy walk from the Amtrak station, if you do not have a lot of luggage, and if the outside temperature is not too cold.

In addition to the lounge and dining options listed on the hotel website, there is a Starbucks on the bottom floor of the building.