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Wednesday, November 30, 2011

Grand Rapids, Michigan--GRR airport / Marriott Courtyard

November 2011, Sunday night, King guestroom #302

Status perks
I had Silver status at the time of this stay, and did not receive an upgrade or any perks. I did not expect anything because that is usually my experience at Marriott hotels when my status is Silver. After this stay, I was offended that I had not received an upgrade, because after I checked out, I read a review on TripAdvisor from a guest who had booked a room for $46 on Priceline, and was upgraded to a suite! I find it insulting that this hotel would reward someone who booked a room for $46, and not a loyal guest.


The room was a basic older style Courtyard guestroom with a small balcony. It contained a chair and desk, older dresser and couch, and old style TV. The balcony was a nice touch, although there wasn't really a view or reason to want a balcony at this location. The guestroom had a connecting door, which I don't usually like since they are sometimes not very soundproof. I often forget to request a room without a connecting door, as was the case this time. The hotel was not very full the night of our stay, so the connecting door was not a problem. The HVAC wall unit was an older style that did not run silently as it turned on and off. The wireless Internet speed in the guestroom was good. The bed was acceptable, and since the rate we were paying was less than $100 (although much more than $46!), we found the guestroom satisfactory. The noise from the hallway was minimal.

Food & Beverage
This location did not have evening food service available. I was surprised, because I thought all of the Courtyard hotels offered at least some evening menu items. There were three dining options across 28th Street, which is too busy to cross on foot: Chili's, Papa Vino's Italian Kitchen, and Steak and Shake. The hotel restaurant opened at 6:00 AM, and I was gone before then, so I can not comment on any of the food quality.

Fitness center
The fitness center was open 24 hours. Even though it was a small room, it was adequate. There were four or five cardio machines with cardio theater, and the temperature was comfortable. It also contained hand weights, a scale, towels, and a TV.

An inside swimming pool and whirlpool tub are located next to the fitness center. I did not use the pool facility, although my husband did. He said it was clean, and the temperature in the whirlpool tub was good. There was no rinsing shower in the pool area.

Shuttle service & misc.
I stayed at this hotel because I had an early flight in the morning. The shuttle service was great; the driver was prompt, and it was an efficient trip to the airport.

I thought this property was outdated, and not as nice as other Courtyards I have stayed in. I think the normal rate of over $100 a night for this hotel is high. I do not have any serious complaints about the cleanliness, although there was a smoke situation the evening of our stay. Apparently, someone had left a heating unit on after breakfast, and the items inside (hard plastic serving dishes, or similar) started on fire that afternoon. When I checked in around 5:00 PM, the fire was out, the hotel entrance doors were all open, and the lobby smelled like smoke. There was still a slight odor in the air the next morning.