Status perks
We did not initially receive any kind of upgrade or extras for being a HHonors Gold member. A few years ago, we had received a fabulous corner room with whirlpool and kitchen area at this hotel, so I asked about an upgrade at check-in. After checking on the computer, the agent said she did not have that room type; however, she could upgrade us to a king whirlpool room.
Guestroom
The large guestroom was on the top/3rd floor, and near the end of the hall, which is the location I prefer. It was spacious and comfortable. The desk chair, chair and footstool, and bed were comfortable and clean. There was another straight back chair with a cushioned seat, which we did not use. The large flat screen TV was visible from all areas of the guestroom, including the tub. There was a nice suitcase bench in the room, and we liked the walk in shower in the bathroom. There was not a tub in the bathroom, which did not matter to us. We prefer the walk in showers instead. The large window in the guestroom opened to the outside, and there was a screen. We slept very well, and did not hear any noise from the hall or other guestrooms. By the looks of the parking lot, this hotel was fairly full during our stay. The Internet connection speed in the guestroom was satisfactory.
Food & Beverage
The breakfast included with the room was very good. I had cheesy omelets, and sausage that reminded me of Hillshire Farms sliced links. There was also yogurt, cold and hot cereals, waffles, and more. The strong coffee tasted even better than I am used to receiving at Hampton Inns.
Misc.
This is a short review because we did not use the pool, fitness center, or business center during this stay. We stayed one night while visiting the Soaring Eagle casino, and did not spend a lot of time at the hotel. The hotel offers shuttle service to the casino, which runs until 11 PM. We initially thought we would use the shuttle service; however, we decided to drive ourselves since it was only a mile or two down the road.
This hotel used to have a 24-48 hour cancellation policy (I do not remember for sure if it was 1 or 2 days); however, that was not the case during this stay. When I made the reservation a week in advance, it had the basic "until 6 PM" cancellation terms. We stayed on a Thursday night with a great AAA rate of $89. We considered staying at the casino hotel; however, rates there were over $100, and the casino hotel does not follow the Michigan no smoking laws.
There used to be a full service Holiday Inn between this Hampton Inn and the casino, which closed down and was then purchased by the casino a few years ago. That building has now been torn down. I find it disappointing that the only full service hotel in this area is the casino hotel.
The large guestroom was on the top/3rd floor, and near the end of the hall, which is the location I prefer. It was spacious and comfortable. The desk chair, chair and footstool, and bed were comfortable and clean. There was another straight back chair with a cushioned seat, which we did not use. The large flat screen TV was visible from all areas of the guestroom, including the tub. There was a nice suitcase bench in the room, and we liked the walk in shower in the bathroom. There was not a tub in the bathroom, which did not matter to us. We prefer the walk in showers instead. The large window in the guestroom opened to the outside, and there was a screen. We slept very well, and did not hear any noise from the hall or other guestrooms. By the looks of the parking lot, this hotel was fairly full during our stay. The Internet connection speed in the guestroom was satisfactory.