Florida: Jacksonville Airport Residence Inn

 January 2023, weekend, one-night

We chose this property for a couple of reasons: the hotel has units with two bedrooms and a full kitchen, and hotel cleanliness and elite member service is usually better at Marriott properties. Our experience at this hotel fell short in a few areas.

Arrival and check-in

When I made our reservation, and when I checked in online the day before, I chose 1:00 PM for our check-in time. Usually when I do this at a Marriott property, I receive a text via the app telling me when our room is ready. This has always been before my requested check-in time, so I was surprised when I did not receive any communication from this hotel. Our room had not yet been assigned when we arrived at 2:45 PM. The front desk agent assigned us guestroom 211, and we proceeded to the room. She had recognized my gold status, although we did not receive any extra perks.

Guestroom 211 at Residence Inn Jacksonville airport

Guestroom 211, 2 bedrooms   

The layout of this guestroom was as expected; however, that was about the only thing we liked about this room. The room did not smell fresh when we first entered. After checking both beds to ensure that they were clean, we decided to settle in and make the best of it.

Some of the grime and filth in guestroom 211 at Residence Inn Jacksonville airport

A few hours later, we wished we had asked for a different room, because things progressively declined. The sofa was stained and uncomfortable, we observed filth around the vent above the fireplace and on the ceiling above, and there was a large stain splatter on one of the bedroom walls.

Larger bathroom in guestroom 211 at Residence Inn Jacksonville airport

Florida: Jacksonville Airport Hilton Garden Inn

January 2023, weekend, one night

View facing SW from guestroom 526 at Hilton Garden Inn Jacksonville airport

Arrival and diamond perks

Our check-in experience at this hotel was not the best. We arrived around 2:45 PM, and the agent said our room would not be ready until after 4:00 PM (check-in time). He did not confirm any details after he requested my name, and he did not offer a different available room. I had checked in on the app, and I did not receive any notifications from this hotel, even after our room became available. 

After he had said it would be awhile, we walked around the hotel to check out the pool area, and the activity on our guestroom floor, before we sat down in the lobby. We observed housekeeping cleaning guestrooms near the elevator on our floor, so we assumed they were working toward the end of the hall, where our room was located. 

I then returned to the front desk to ask for the wifi code, because my phone was not working. The agent said this area is in a "dead zone," and that often happens. He apparently started checking on our room at some point after we had first arrived, because when I returned to the lobby, I received a notification that the credit card authorization had gone through. A few minutes after this, the agent called out to us, and said our room was ready. This was before 3:00 PM, so not much time had passed since we arrived. When we got to our floor, housekeeping was still cleaning in the same area. It appeared to us, that our room had been ready when we arrived.

Above: screenshot from my phone showing the diagram on the Hilton app
Below: no diagram in guestroom 526 Hilton Garden Inn Jacksonville airport

Guestroom 526

I chose this guestroom because of the diagram on the Hilton app, and the diagram is incorrect. There are two more guestrooms at the end of the hall next to rooms 526 and 525.

Guestroom 526 in Hilton Garden Inn Jacksonville airport