Kendallville and Auburn, Indiana / Hampton Inn

July 2018, Weekday, 1-night, Two-queen guestroom 305

Sunrise from Hampton Inn guestroom 305

For this trip, I initially wanted to stay at the Holiday Inn Express in Kendallville. I was unable to make a reservation online after July 17, 2018, so I called IHG to find out if the hotel was closing or what was happening. The employee I spoke with did not know anything. She transferred my call to someone at the hotel, who made my reservation. I provided my IHG member number, so I expected the reservation to show under my profile the next day. When it did not show up, I called the hotel back to ask direct questions. I found out the hotel was being transferred/purchased by a new chain. The person I spoke with said she thought it would be Choice Hotels, but did not know for sure. It seems like IHG would have known this property was leaving their brand. I decided to cancel my reservation in Kendallville a few days before July 17th, as the hotel still showed under the IHG profile, and it was not listed under Choice Hotels. When I drove by the hotel in Kendallville on my way to Auburn, Indiana, I saw that the hotel in Kendallville is now a Best Western.

Hampton Inn gold perks and Auburn check-in

I received my choice of two snacks when I checked in at the hotel. The room I was initially assigned was not on the top floor. My profile and special requests are for top floor, so I asked if there was a top floor room available. The employee said she did not have a king guestroom on the top floor, although there was a queen room available, so I said I would take that.