January 2023, Sunday, one-night, two queen bed river view guestroom #1009
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| View from guestroom 1009 in Hilton Garden Inn Toledo, Ohio |
Arrival and diamond perks
We booked this hotel because we wanted a hotel close to the Amtrak station where we were departing at 3:15 AM. Our plan was to sleep a few hours not too far away, and then have a short drive to the station. About a week before departure, we changed our reservation to a pre-pay rate. We do not usually book pre-pay rates; however, the rate was more than $20 less, so we decided to go for it. I did not check-in on the app, because the only rooms showing had connecting room doors. I called the hotel to ask for help with a room assignment. The agent sounded like she was going to assign me a room on the 15th floor without a connecting room door; however, when I looked on the app after this call, the guestroom I was assigned had a connecting room door.
When we arrived, I experienced the worst hotel arrival experience ever. The two front desk agents did not know anything about the guestrooms, and then I was assigned a room on the 10th floor that might have a connecting room door. They merely said that if I did not like the room I could come back to the front desk. I was not welcomed when I arrived, and I received no acknowledgment for being a loyal member. I received two bottles of water after I inquired about diamond member waters at the end of the interaction. When I had inquired about a room without a connecting door, I mentioned that we wanted a quiet room because we were going to be sleeping early and then departing around 2:30 AM, yet, the only hotel feature the agent told me about was breakfast in the morning at 6:00 AM. I had also told her we wanted only one room key when she asked how many we wanted, and she gave me two keys. 😲 Wow, great listening skills.
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| Guestroom 1009 in Hilton Garden Inn downtown Toledo, Ohio |
