May 2018, Weekday, 1-night, Guestroom 500
I checked in online the day before my arrival, and I had been assigned a guestroom that fit my profile and requests: top floor, end corner room. I stayed at the Hampton Inn in Grand Rapids the night before this stay, and when I tried online check-in for that hotel, the room assigned to me was on the bottom floor.
Gold perks and hotel check-in
The check-in process at the hotel was efficient, and I received the same room I had been assigned during online check-in. The agent told me there were two bottles of water in the guestroom for me.
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| View of guestroom 500 from entrance |
Guestroom 500
The guestroom was comfortable, clean, and it is in a quiet location. I had an excellent night's sleep at this property.
Two bottles of water were on the counter above a small fridge. A Keurig K-cup machine with coffee supplies, and a microwave oven were provided, as well. A closet with hangers, extra bedding, iron, ironing board, and a luggage rack was located between the beverage station and the entrance door, across from the bathroom.
The bathroom was spacious and contained a tub/shower combination. Bath amenities were provided, and the towels were good quality.
The Internet quality in the guestroom did not meet my needs. I had difficulty connecting from the very start; I had to restart my computer, and turn the wifi off and on before it even connected properly. After that, it was so incredibly slow, that I was unable to input and save work I needed to complete online.
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| Guestroom 500 across from bathroom |
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| Bathroom guestroom 500 Hilton Garden Inn |
The Internet quality in the guestroom did not meet my needs. I had difficulty connecting from the very start; I had to restart my computer, and turn the wifi off and on before it even connected properly. After that, it was so incredibly slow, that I was unable to input and save work I needed to complete online.
Fitness center
Everything I used in the fitness center was in good working order. I used the cardio bicycler when I first arrived because both tread mills were in use. I then used a tread mill after a guest left. The TV was on in the room, and the cardio theater worked great on both machines.Misc. and overall
There are several dining and hotel options in this area. I had a difficult time choosing which hotel I wanted to stay in before my stay. Although many restaurants are located just across the street from this hotel in a shopping center, getting to the restaurants is not really walkable, as the roads around the hotel are quite busy. There is easy access to I-270.
Unfortunately, I would not choose to stay in this hotel again because of the unreliable Internet. I mentioned the Internet situation to the agent at checkout, and she was already aware of this. She apologized, and told me they often have issues connecting, as well. While I appreciated her empathy, I would have preferred a solution. If she had said they are aware of the situation, and are correcting this, then I would consider this hotel again.
Unfortunately, I would not choose to stay in this hotel again because of the unreliable Internet. I mentioned the Internet situation to the agent at checkout, and she was already aware of this. She apologized, and told me they often have issues connecting, as well. While I appreciated her empathy, I would have preferred a solution. If she had said they are aware of the situation, and are correcting this, then I would consider this hotel again.
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