September 2018, Weekend, 1-night, King guestroom #300
I have stayed at this hotel at least four times, and this was my second stay after the property became a DoubleTree.
Gold perks and check-in
Check-in was efficient, and the DoubleTree cookie was delicious. I had reserved a queen guestroom, and received an automatic upgrade to a king guestroom. Two bottles of water had already been placed in the guestroom before my arrival. I also received beverage coupons to use in the lobby lounge and breakfast coupons. When the agent learned I would be leaving before breakfast in the morning, he gladly offered bonus points instead. The offer of breakfast and then points puzzled me, because I have always chosen extra bonus points for my stays, rather than breakfast. Fortunately, I checked my online profile after this stay, because all my bonus point preferences had been lost or reset, and continental breakfast or snack was checked under "my way" preferences. If I had paid closer attention to my receipts and points as they posted this year, I would have noticed this sooner. This change had been made sometime between the middle of February 2018 and the beginning of May 2018. I changed my choices back to points, and will pay closer attention going forward.
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Guestroom 300 |
King guestroom 300
This guestroom is on the third floor at the end of the hall. The room location further reflects staff member's attention to detail, because I always request a top floor room in the corner or at the end of the hall, as it is usually quieter. I think I have stayed in this exact room before when this property was a Hilton; however, I could not find a previous post for this guestroom. Sometimes, when I get busy, I do not always post a review after my stay. Guestroom 411, which I previously stayed in at this DoubleTree, seems like a slightly larger room with a small fridge.