March 2023, weeknight, one night, king guestroom 315
We stayed in the Tru by Hilton in this area in November 2022; however, I neglected to write a blog post after that stay. I am disappointed I did not complete one, because I could not remember the details of that hotel when I was trying to decide which property to choose. The Hampton Inn was $5 more a night than Tru by Hilton. Tru by Hilton is a newer building; however, that type of property does not provide in room coffee, or a seating area in the guestroom (only a desk work area and desk chair). I figured I would have remembered if there had been anything exceptional or horrific at the other hotel, so we decided to go with the Hampton Inn.
Arrival and diamond perks
As usual, the app did not show me any available upgrade options when checking in. I looked again after we got on the road, and it showed that there were no rooms available. We were not going to be arriving until after 7:00 PM, so I decided to call the hotel. It took me four tries to reach someone in the hotel. Every time I chose the option to speak with someone at the front desk, the phone rang 10 times, and then no one answered. The fourth time I called, I chose the option for sales. This time, that call was picked up after one ring. When I asked the person who had answered, if I had the front desk, she said yes. 😲 Hmm... I am not sure if their phone routing program had issues, or if calls were only being answered if they thought it might be important. Anyway, I asked the person I spoke with if she could help pick out a room for me to get checked in, since we were not going to be arriving until late. (I did not want to be worried, if rooms were not showing as available because the hotel was going to be full). She told me to just come to the front desk when we arrived. She had asked my name before this, and apparently, she then gave us an upgrade and checked us in after my call. A short time after I hung up, I received a text saying my credit card had been authorized, and then I received a Hilton notification saying we had been assigned guestroom 315. This is a king bed study with sofabed, which is an upgrade from what I had booked. When we arrived, I received bottled water and trail mix snacks.
View from guestroom 315 in Hampton Inn Jackson, Michigan |
King study 315
This spacious guestroom is on the top floor at the center of the hall. We appreciated the extra space, and the field view from the window was much nicer than the parking lot view.
Guestroom 315 in Hampton Inn Jackson, Michigan |