October 2021, weekday, 1-night, 1-bedroom suite 830
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Home2Suites and Hilton Garden Inn in Kalamazoo, Michigan |
This hotel has eight floors, and is in the same building with Hilton Garden Inn. When I made the reservation, I had a difficult time deciding which hotel to choose. I ended up choosing Home2Suites, and was very happy with this decision. Home2Suites is the building section facing away from the parking garage, and that section of the building is taller than Hilton Garden Inn. This is a longer walk from the parking garage than Hilton Garden Inn, which I thought was worth it.
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View looking west from suite 830 in Home2Suites Kalamazoo, Michigan |
Arrival and check-in
The first time I tried to check-in on the app, I was assigned a guestroom on floor 2, and the app was not showing any available guestrooms on the top floor. When I checked again a few hours before arrival, room 830 was available. Even though I did not have a hotel floor plan on the app to see exactly where the room was located, I decided to take my chances, so I chose it to complete check-in. After we got to our room, I realized it was a slight upgrade. It was not clear where to park when we arrived, so we stopped in front of the hotel on N. Rose Street, and went inside to ask. The entrance on this road is actually for Hilton Garden Inn. Home2Suites entrance door is on Eleanor Street; however, that road was under construction. The person at the front desk told me to park in the city lot across N. Rose Street and take the walkway over. The walkway comes over on level 2, and there are absolutely no signs in the walkways or at the elevators for either hotel. I was using the guestroom entrance key on the app, so we got on the elevator intending to go to floor 8. The first elevator we got on only had 6 floors, so we got off without going up. I decided to walk down the hallway, away from the parking garage, rather than go down a floor to street level and the lobby. We found another elevator, which had 8 floors, so we went up to the 8th floor where we easily found our suite.
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Suite 830 in Home2Suites Kalamazoo, Michigan |
Guestroom 830 and diamond perks
We both loved this guestroom! The view is amazing, and it is very soundproof. If the weather had cooperated, we would have had a fabulous sunset view. Some people may have thought the construction was a view obstruction; however, in our case, it was a bonus. It kept my husband entertained while I worked! 😁
I could not get the bathroom light to turn on when we arrived, and there was no welcome letter or information in the suite, so I went down to the front desk. The person I spoke with told me there is a fuse panel in each suite. After I inquired about breakfast and wifi, he provided an information/welcome letter, and an extra key in a packet with the wifi password. I also received two welcome bags containing water and a snack. The front desk agent told me they do not do put the items in the guestroom, because entering guests' rooms is limited due to COVID. Although I did not reply, I thought: Before I arrive--huh? How is me coming to the front desk, face-to-face with someone to get items directly from their hands, safer than someone entering my room before I arrive? Going to the front desk was not a big deal; I just thought the reasoning did not make sense.
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Suite 830 in Home2Suites Kalamazoo, Michigan |
Back to the guestroom - As I said, this is a fabulous room! The kitchen/living area contained a dishwasher, full size fridge, microwave, limited dishes, coffeemaker with supplies, sofa, footstool, end tables, flatscreen TV on an armoire, and kitchen table with 4 chairs.
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Suite 830 in Home2Suites Kalamazoo, Michigan Bathroom on right; bedroom behind closed door |
A work area with chair was located next to the TV and across from the bathroom.
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Suite 830 in Home2Suites Kalamazoo, Michigan |