August 2019, Weekday, 1-night, King guestroom 305
Platinum perks and check-in
Check-in time at this hotel is 3:00 PM, and I arrived just after 2:30 PM. After the agent asked if I was checking in, and I said yes, she pointed to the check-in sign on the wall and said check-in is not guaranteed before 3:00 PM. This was before she even requested my name or checked to see if my room was ready (it was). I was a bit put-off by the way she said this, and the remaining check-in process was not any better.
As she requested my ID and such, a man entered the hotel and stepped up to the counter near where I was standing. He spoke with the agent a moment, and then waited while she finished my check-in. During the process, she placed the check-in paper (with all my personal information, including complete name and address), then my driver's license, credit card, and room key packet with number, all on the counter face up with the information highly visible to anyone standing at the counter. In fact, she placed the items so indirectly in front of me, that when she had set the paper on the counter, the man standing there asked if it was for him. Unbelievable! (referring to the agent; not the guest)
I did not receive a room upgrade, although I did receive a room on the top floor.
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| King guestroom 305 Holiday Inn Express Chanhassen, MN |
King guestroom 305
Overall, this was a nice guestroom. I was happy with the location and sleep quality. The mattress was comfortable, and the sheets were good quality. I liked the suitcase bench, and Keurig coffeemaker. there was also a small fridge and microwave in the guestroom.